Description
Build the Team That Turns Customers into Long-Term Partners
AFC Transport is growing, and we're looking for a strong transportation leader to build and lead the next generation of our Account Management department.
This is not a traditional customer service position. The Director of Operations will own customer retention, account growth, relationship development, and team performance across AFC's asset-based trucking and freight brokerage business.
You'll have the opportunity to create structure, develop people, strengthen major customer relationships, and directly influence the growth of a transportation company with ambitious plans for the future.
What You'll Own
- Lead, coach, and develop AFC's Account Management team
- Build a performance-driven department with clear expectations and measurable scorecards
- Protect existing customer revenue while finding opportunities for new lanes, locations, loads, and services
- Build strong relationships with customer decision-makers
- Develop growth and retention plans for strategic and at-risk accounts
- Conduct weekly account reviews and hold Account Managers accountable for results
- Lead business reviews with major customers and turn each meeting into clear action items
- Monitor service performance, pricing concerns, customer complaints, and account risks
- Work closely with Sales, Operations, Brokerage, Pricing, Billing, and Claims
- Step in quickly when an important customer relationship or service issue requires leadership
- Ensure customer information, communication, procedures, and follow-up actions are properly documented
- Use revenue, load volume, gross profit, and service data to make better decisions
- Provide leadership with a clear weekly and monthly view of customer health, risks, and growth opportunities
- Personally support AFC's most important strategic customer relationships
How Success Will Be Measured
You'll be expected to deliver measurable improvements in:
- Existing-customer revenue and load growth
- Gross profit-dollar growth
- Customer retention
- New lanes, locations, and services from current customers
- Customer service and on-time performance
- Recovery of declining and at-risk accounts
- Completion of customer touches and business reviews
- Account plans and action-item execution
- Account Manager performance
- Department reporting and accountability
What We're Looking For
- 7+ years of experience in trucking, logistics, or freight brokerage
- 3+ years leading an Account Management or customer-facing team
- Strong knowledge of transportation operations and customer expectations
- Proven record of retaining and growing major customer accounts
- Experience managing customer issues in a fast-moving transportation environment
- Ability to understand revenue, volume, margin, pricing, and service-performance data
- Experience leading structured customer business reviews
- Strong leadership, coaching, communication, and problem-solving abilities
- High level of ownership, urgency, organization, and follow-through
- Comfortable establishing standards and holding a team accountable
- Willing and able to learn new technology and operating systems
Experience with both asset-based trucking and freight brokerage is strongly preferred. HubSpot experience is not required.
Who Will Thrive in This Role
You're a hands-on leader who understands transportation and knows how to earn customer trust. You're comfortable discussing service failures, pricing, capacity, growth opportunities, and account performance with both customers and internal leaders.
You believe Account Management should do more than maintain relationships. It should protect revenue, grow accounts, identify problems early, improve execution, and create long-term customer value.
Most importantly, you want the opportunity to build something, not simply inherit and maintain it.
Why AFC Transport
- Lead and shape an important department during a period of company growth
- Work directly with AFC's senior leadership team
- Manage relationships across both trucking and freight brokerage
- Build processes, scorecards, and standards that will support future expansion
- Develop a high-performing team and future leaders
- Make a direct and visible impact on customer retention and revenue growth
- Join an entrepreneurial transportation company with significant long-term ambitions
Similar jobs
Est. 120,000 USD
Director of Marketing, Logistics (Trucking, Brokerage, Leasing) Mission Build and lead AFC’s marketing function to drive qualified pipeline and revenue across our trucking, brokerage, and leasing business lines. This is…
Est. 60,000 USD
Are you a natural problem-solver who thrives in a fast-paced environment? Do you love building relationships and creating solutions that keep business moving? As an Account Manager at AFC Transport, you won’t just manage…
Est. 95,000 USD
Own Your Pipeline. Close Big Business. Build Something That Actually Scales. If you’re in transportation sales and feel like you’re grinding without real upside, this is where that changes. At AFC Transport, we’re buildi…
Est. 50,000 USD
Carrier Sales: Built to Win Win capacity. Protect margin. Keep freight moving. At AFC our Carrier Sales team is built for people who thrive on urgency, negotiation, and results. You’ll hunt down capacity, build a deep ne…
Est. 65,000 USD
AFC Transport is looking for a Driver Success Manager to lead a team of drivers and ensure their success on and off the road. In this role, you’ll balance driver satisfaction, safety, and operational efficiency while kee…
Est. 120,000 USD
Build the Book. Own the Market. AFC Transport's Chicago office needs a leader who will take it to the next level. This isn't a seat-filling hire. We need a Branch Manager who can grow the operation, develop a team, build…
Est. 65,000 USD
AFC Transport is looking for a Driver Success Manager to lead a team of drivers and ensure their success on and off the road. In this role, you’ll balance driver satisfaction, safety, and operational efficiency while kee…
Est. 115,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 165,000 USD
Director, LTL & Truckload | Cargomatic Employment Type: Full-Time | On-Site | Experienced Compensation: $150,000 -$180,000 depending on experience, skills, and location. About the roleCargomatic moves freight across…
Est. 115,000 USD
About ITS Logistics Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides cre…
Est. 80,000 USD
Senior Account Executive Alpharetta, GA Armstrong Transport Group is a growing third-party logistics provider with more than 150 independent agent offices and 230+ corporate employees supporting our nationwide network. R…
Est. 80,000 USD
Senior Account Executive Charlotte, NC Armstrong Transport Group is a growing third-party logistics provider with more than 150 independent agent offices and 230+ corporate employees supporting our nationwide network. Re…
Est. 80,000 USD
Senior Account Executive Remote, US Armstrong Transport Group is a growing third-party logistics provider with more than 150 independent agent offices and 230+ corporate employees supporting our nationwide network. Recog…
Est. 102,500 USD
Customer Success Manager - Drayage & Supply Chain | Cargomatic Location: Long Beach, CA Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Ca…
Est. 65,000 USD
JOB SUMMARY: The Account Executive role is designed for experienced transportation sales professionals who are ready to advance their skills in customer relationships successfully securing and building upon repeat busine…
Est. 80,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 65,000 EUR
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 120,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 102,500 USD
Customer Success Manager - Drayage & Supply Chain | Cargomatic Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic Cargomatic conne…
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 80,000 USD
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Alpharetta, GA, and Schaumburg, IL. Using the po…
Est. 80,000 USD
Senior Account Executive - Experienced Freight Sales Schaumburg, IL Armstrong Transport Group is a growing third-party logistics provider with more than 150 independent agent offices and 230+ corporate employees supporti…
Est. 80,000 USD
A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving f…
Est. 80,000 USD
A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving f…
Est. 95,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2998 No immigration sponsorship or transfer available for this role. About the Role This position will work at onsite at our customer facility in Franklin,…
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 50,000 USD
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for…
Est. 103,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 130,000 USD
About us: YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, w…
Est. 185,000 USD
Senior Sales Executive / Freight Forwarder Growth Freight Forwarder Growth (New Logo + Existing Account Expansion)Location: Chicago, ILReports To: Allen CliffordCompensation: Total on-target earnings of up to $185,000 an…