Senior Solution Consultant (Remote OK)

Position Summary

Arkose Labs is looking for an experienced Senior Solution Consultant to join our team and help us on our quest to bankrupt the business of fraud. In this role you will support our Sales team by leading technical customer conversations, running proofs of value, and driving deals to technical win and closure.

You will partner with customers and prospects to determine the most effective means to eliminate fraud within their business. Working hand in hand with our Sales and Customer Success teams, you will design effective solutions through a business and technical discovery process that spans people, process, and technology.

Each member of the Solution Consulting team actively contributes toward achieving our goals. We are dedicated, respectful, and hold the highest standards of ethics and integrity. We rise to the challenge, take ownership, and strive to win a positive outcome. The team harnesses a fun, positive, and collaborative environment. Most of all, we are devoted to a long-term commitment to development and growth that encourages each of us to realize our potential.

As a product expert, you will bring a comprehensive understanding of web technology coupled with a business-minded approach to problem-solving. Your entrepreneurial and curious nature allows you to apply that technical knowledge in an effective, transformative way. You will also mentor fellow Solution Consultants and provide critical technical support across the organization.

Primary Responsibilities

• Partner with Account Executives and Customer Success Managers to navigate complex, multi-stakeholder opportunities
• Communicate effectively with stakeholders ranging from individual contributors to C-level executives
• Drive the customer discovery process and uncover critical business pain
• Evangelize Arkose Labs solutions within a value-based sales methodology
• Prepare and deliver value-based demonstrations that link our solutions to achieving customer objectives and alleviating pain
• Design and build a Solution Definition with the customer and internal stakeholders, optimizing the value of Arkose Labs solutions and building a foundation for scale
• Design, implement, and track Proof of Value (PoV) engagements along with the associated KPIs and success criteria
• Identify and mitigate technical risk within opportunities
• Mentor fellow Solution Consultants and contribute to enablement across the BDR, AE, and SC teams
• Drive the Arkose Labs solution forward through cross-functional collaboration with Sales, Product, Customer Success, Engineering, and Marketing
• Constantly seek to expand your knowledge and skill set to move your performance and career to the next level

Must-haves

• 4+ years as a Solution Consultant, Sales Engineer, Technical Account Manager, Security Engineer, or equivalent experience in a rapidly growing SaaS organization
• Excellent written and verbal communication skills, an outgoing personality, and a proven ability to deliver compelling presentations
• A consultative, curious approach to solving customer business challenges
• Experience identifying and prioritizing business pain points and associated metrics
• A track record of selling enterprise solutions to cross-functional teams
• The ability to listen to the customer and pivot on demand to address their needs while maintaining the overall objectives of the meeting
• Process-oriented, yet able to adapt and understand optimal next steps quickly
• An understanding of both client-side and server-side web technology and development
• Working knowledge of JavaScript, HTML, and languages such as Python, PHP, Go, or NodeJS
• An understanding of ReSTful APIs, including JSON, webhooks, and POST requests
• Experience with encryption, public and private keys, authentication, and web security
• An understanding of WAFs and CDNs and their role in web application security
• Hands-on experience with Postman, JSFiddle, CodePen, browser developer consoles, and IDEs such as VS Code
• Ability to write SQL statements with complex join statements

Nice to haves

• Cybersecurity Solution Consulting or Sales Engineering experience with fraud and abuse prevention solutions
• Experience with sales methodologies such as MEDDICC or MEDDPICC
• Client-side development experience: JavaScript, JQuery, React, Vue, or Angular
• Server-side development experience in languages such as Python, Go, or NodeJS
• API development experience with webhooks, ReST calls, and pre- and post-processing of data, including reading and writing information to a database
• Mobile development experience: iOS, Android, React Native
• Experience with AWS (S3, Athena, Lambda) or equivalent cloud technologies

Why Arkose Labs?

Our technology-driven approach lets us make a substantial impact in the industry, supported by a customer base of global enterprise giants. We are not just a company. We are a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-edge technology. Our high-efficacy solutions, backed by solid warranties, attract leading global enterprise clients.
• Innovation and excellence. Our culture emphasizes technological innovation and the pursuit of excellence, with a balanced and thriving work environment.
• Experienced leadership. Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal size. We are structured to be agile and adaptable. Large enough to provide stability, small enough to value your voice and your ideas.

Join us in shaping the future of technology. At Arkose Labs, you are not just an employee. You are part of a visionary team driving global change.

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value

• People. First and foremost, they are our most valuable resource. Our people are independent thinkers who make data-driven decisions and take ownership and accountability in everything they do.
• Teamwork. We demonstrate respect, trust, and integrity, communicate openly with a positive can-do attitude, and constructively challenge one another.
• Customer Focus. We empathize with our customers and obsess about solving their problems.
• Execution. We act with precision, professionalism, and urgency.
• Security. It is the lens through which we implement our processes, procedures, and programs.

Benefits

• Competitive salary plus equity
• 401k plan
• Robust benefits package: 85% medical, dental, and vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and long term disability insurance paid by the company
• Generous nationwide parental leave policy
• Amazing discounts program
• Wellbeing package including mental health and gym discounts
• Flexible working hours to support personal wellbeing and mental health
• Employee Assistance Program
  
  Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

  The anticipated salary range for this position is $175,000 - $200,000 OTE. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

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