Description
At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!
We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.
JOB SUMMARY:
Under direction of the Office Manager, the Front Desk Receptionist essential duties include providing excellent customer/patient services via phone and in person.
ESSENTIAL FUNCTIONS:
- Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
- Welcomes and greets patients/clients/visitors to the medical practice in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry
- Transfer telephone calls as needed; works with call center representative to ensure adequate patient support is all times
- Adheres to all policies on safety and security; maintains restricted areas safe by safeguarding entry and computer system passwords in strict confidentiality
- Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas in a manner that is organized
- Assist with other duties as assigned
- General cleaning duties to ensure that the office remains clean and tidy for both patients and staff
QUALIFICATIONS REQUIRED:
- High School graduate or equivalent required, Medical Receptionist Certificate a plus
- 1+ years of experience medical office receptionist experience; Medical Receptionist Certificate a plus
- Regular and reliable attendance is an essential function of the position
- Excellent communication skills
- Computer literate with entry level working knowledge
- Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
- Duties require professional verbal and written communication skills
- Ability to work independently or with a team
- Professional appearance
- Positive attitude
Aylo Health is an Equal Opportunity Employer
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