Description
Job Title: Client Manager (contractor)
Location: Toronto, ON (Hybrid)
Schedule: Monday - Friday
Note: This is a contract role. No visa sponsorship is available.
About the Role
We are seeking a highly motivated and results-driven Client Manager to join our team as a contractor in the fast-paced and dynamic ad tech industry. As a Client Manager – publisher side, you will be responsible for managing and growing relationships with our clients, which may include advertisers, publishers, agencies, or other stakeholders. Your primary focus will be to ensure client satisfaction, drive revenue growth, and maximize the value of our advertising technology solutions。
Key Responsibilities
Client Relationship Management:
- Serve as the main point of contact for assigned clients, building and maintaining strong relationships.
- Understand clients' business objectives, challenges, and needs to effectively position our ad tech solutions.
- Conduct regular check-ins, meetings, and business reviews to ensure client satisfaction and identify growth opportunities.
- Collaborate with cross-functional teams, such as sales, operations, and product, to deliver exceptional service and support to clients.
Account Growth and Revenue Generation:
- Identify opportunities to expand existing client accounts by upselling additional products or services.
- Collaborate with the sales team to support new business development efforts, including preparing proposals, presentations, and conducting product demonstrations.
- Proactively identify and pursue opportunities for revenue growth within the assigned client portfolio.
- Analyze client performance data and metrics to identify areas for improvement and optimization.
Campaign Management and Optimization:
- Work closely with clients to understand their advertising campaigns' goals, target audience, and success metrics.
- Oversee the end-to-end campaign management process, including campaign setup, launch, optimization, and reporting.
- Monitor campaign performance, identify issues or trends, and make data-driven recommendations to improve results.
- Collaborate with internal teams to ensure seamless execution of campaigns, resolve technical issues, and troubleshoot any operational challenges.
Industry Knowledge and Market Insights:
- Stay updated on industry trends, market dynamics, and emerging technologies in the ad tech industry.
- Develop a deep understanding of our ad tech solutions, features, and capabilities to effectively communicate their value to clients.
- Share market insights, best practices, and industry trends with clients to position yourself as a trusted advisor.
Qualifications
- Bachelor's degree in a relevant field (Marketing, Business, or related discipline) or equivalent work experience.
- 0-2 years of experience as an Account Manager or similar client-facing role in the ad tech industry.
- Solid understanding of the digital advertising ecosystem
- Strong communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to interpret data, identify trends, and provide actionable insights.
- Strong organizational and time management skills
- Ability to work on-site 5 days a week in our Mountain View office
Culture Fit
- Integrity – Act ethically and transparently, even when no one is watching.
- Customer Focus – Prioritize understanding and exceeding partner needs to build strong, lasting relationships.
- Business Expertise – Continuously deepen your knowledge of programmatic advertising to deliver high-quality, impactful solutions.
- Results Driven – Consistently pursue meaningful outcomes, exceed goals, and push the business forward.
This is an excellent opportunity for an ambitious and driven individual to take their career to the next level and build a long-term career in the digital advertising space.
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