IT Support Specialist - Senior
C3ELWashington, District of Columbia, United States · Posted 2 months agoDescription
Overview:
Job Title: IT Support Specialist - Senior
Security Clearance: Ability to Obtain Public Trust
Location: Washington, DC
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Senior IT Support Specialist to support the mission in Washington, DC. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Responsibilities will include, but not be limited to:
- The support will range from simple to complex system issues and may include VIP support requirements.
- The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
- Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues.
- Troubleshooting Microsoft Windows with latest Windows OS.
- Possess familiarity with MAC OS.
- Installation and configuration of new machines in a Windows environment.
- Smart cards / PIV cards (general knowledge).
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
- Provide Remote Tool Support.
- Conference Room / VTC Setups.
- Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
- Updates status of queued service requests with the IT service management system.
Minimum Qualifications:
- U.S. Citizenship
- Ability to attain a Public Trust clearance by completing “eApp National Background Investigation Services (NBIS)” form.
- Must have a minimum of 7 years of related experience providing technical, deskside support.
- Travel to various field sites is required, so reliable and independent transportation will be needed.
- HDI Technical Support Professional required within six (6) months of employment.
Desired Qualifications:
- Certifications desirable but not required include A+, Net+, and Sec+.
Education:
- A minimum of a High School diploma is required.
Similar jobs
Est. 125,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: IT Systems Engineer – Senior Location: Washington, DC (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is…
Est. 55,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location: American Samoa (Due to the nature of the work and contract requirements, U.S. Citizenship is…
Est. 85,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret Location: Alaska – Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirem…
Est. 120,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Systems Engineer Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is re…
Est. 110,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is r…
Est. 85,000 USD
Overview: Job Title: Enterprise Operations Center Specialist - Junior Security Clearance: Ability to Obtain Public Trust Location: Washington, D.C. (Due to the nature of the work and contract requirements, U.S. Citizensh…
Est. 60,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location: Guam / Saipan (Due to the nature of the work and contract requirements, U.S. Citizenship is r…
Est. 120,000 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Est. 85,000 USD
Overview: Job Title: Space Development Agency (SDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C…
Est. 85,000 USD
Overview: Job Title: Transport/IP (TRIP) Network Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is…
Est. 125,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Security Operations Engineer – Senior Location: Washington, DC (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description:…
Est. 85,000 USD
Overview: Job Title: Transport/IP (TRIP) Network Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is…
Est. 85,000 USD
Overview: Job Title: Space Development Agency (SDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description:…
Est. 115,000 USD
Overview: Job Title: Linux Systems Administrator Security Clearance: Top Secret Location: Pearl Harbor, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is see…
Est. 85,000 USD
Careers at Keel Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America. At Keel, you’re not just joining a company, yo…
Est. 120,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Systems Administrator & VMware Professional Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requi…
Est. 107,500 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Est. 85,000 USD
Overview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3E…
Est. 85,000 USD
Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum o…
Est. 85,000 USD
Overview: Job Title: Unified Capabilities (UC) Specialist Security Clearance: Top Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL…
Est. 85,000 USD
Black Canyon Consulting (BCC) is searching for a Desktop Administrator to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the Natio…
Est. 120,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Security Operations Analyst – Senior Location: Washington, DC (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description:…
Est. 44,800 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 60,000 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mind…
Est. 125,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Network Engineer - CONUS Security Clearance: Secret or Higher Location: CONUS / Global (Due to the nature of the work and contract requirements, U.S. Citizen…
Est. 85,000 USD
Overview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared p…
Est. 85,000 USD
Overview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared…
Est. 85,000 USD
Overview: Job Title: Defense Red Switch Network (DRSN) Support Technician Security Clearance: Top Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) De…
Est. 120,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Network Engineer - Pacific Region Security Clearance: Secret or Higher Location: Pacific Region (Due to the nature of the work and contract requirements, U.S…
Est. 125,000 USD
Position is not funded and is contingent upon contract award. 501725 Senior Network and Computer Systems Administrator Work Location: Arlington, VA / National Capital Region Schedule: Full Time 40 hours per week; 8 hours…