Senior Product Operations Manager
CalendlySan Francisco, California, United States · Posted 23 days agoDescription
What’s in it for you?
Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.
About the role
We’re looking for a Senior Product Operations Manager who can independently lead a program area, strengthen execution across a broader domain, and help define the operating practices that improve how work gets done at Calendly. This role blends strategic program ownership with hands-on operational leadership.
You will operate as a trusted partner to leaders in a defined product or functional area while also owning one or more horizontal Product Operations capabilities that need to scale across R&D. You will be expected to move fluidly between strategy, execution, insight generation, change enablement, and process design.
A day in the life of a Senior Product Operations Manager at Calendly
As a Senior Product Operations Manager, you will own a meaningful program area and help define the strategy and prioritized roadmap for that area. You will lead complex, cross-functional work that improves planning quality, delivery consistency, and organizational alignment, while strengthening the standards, governance, and workflows that enable Product Excellence at scale.
On a typical day, you will be working on:
- Serving as the primary Product Operations partner to a broader product or functional area, helping leaders improve planning, prioritization, execution, and portfolio clarity.
- Provide input into the strategy and prioritized roadmap for a program or operating capability area, including goals, success measures, milestones, and dependencies.
- Leading large, cross-functional projects that translate broad goals into iterative phases with measurable outcomes.
- Defining and monitoring operational health metrics, identifying recurring friction points, and turning them into actionable backlog, roadmap, or process improvement work.
- Owning one or more horizontal Product Operations capabilities across R&D, including process design, governance, standards, workflows, templates, and success measures.
- Synthesizing stakeholder perspectives, user feedback, and operational data to generate actionable insights that inform priorities and decision-making.
- Designing and implementing scalable process changes across discovery, planning, execution, launch readiness, and issue management.
- Building coalitions across Product, Engineering, Design, Research, Analytics, and GTM to drive alignment, adoption, and stronger cross-functional ways of working.
- Right-sizing change management plans so that new processes and expectations are introduced clearly, practically, and with durable adoption.
What do we need from you?
- 8+ years of experience in Product Operations, Program Management, or a related function supporting software product development organizations.
- Demonstrated experience owning a program area or operating capability and leading complex cross-functional initiatives end to end.
- Strong experience defining processes, governance, and workflows that improve execution across teams.
- Ability to generate insights from multiple inputs, including stakeholder feedback, delivery signals, operational metrics, and qualitative research.
- Strong facilitation and communication skills, with the ability to align stakeholders around tradeoffs, direction, and next steps.
- Experience working within Jira, Confluence, and related planning/reporting tools in a scaled environment.
- Strong judgment, organizational leadership, and the ability to operate effectively with incomplete information.
- Candidates must be located in San Francisco Bay Area; this role requires in-office 1-2 times a week.
Preferred qualifications
- Experience supporting portfolio planning, roadmap operations, launch governance, or product development operating model work.
- Experience driving cross-team adoption of new processes, operating standards, or tools.
- Familiarity with customer research, telemetry, survey methods, or workflow analytics.
- Experience in a high-growth SaaS environment with a matrixed or remote-first operating model.
The ranges listed above are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.
Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
- Tier 3: All other locations not in Tier 1 or Tier 2
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
All candidates can find our Candidate Privacy Statement here
Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
This role may require occasional travel for company events, team collaboration, or offsites.
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