Description
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.
Key Accountabilities:
- Collaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth.
- Lead regular business reviews to stay aligned with customers as they scale.
- Partner strategically with clients to understand their goals and align them with our products and services.
- Deliver product demonstrations and presentations tailored to client needs.
- Support account renewals, emphasizing growth and multi-year commitments when necessary.
- Maintain accurate CRM records of customer interactions, successes, and challenges.
- Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends.
- Engage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap.
Desired Skills and Experience:
- You have at least 5 years of experience in a SaaS Sales environment as an account manager.
- Experience as an account manager in a health-tech space is a bonus.
- Experience using the CentralReach platform is a plus.
- Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business.
- You have an extreme hunger to be successful and help CentralReach sales and customers win.
- You have thrived in an environment where the only constant is change.
- You embrace aggressive goals and work hard to achieve them.
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