Description
Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where they are most comfortable- in their own homes. Centria Healthcare hires caring, professional and dedicated nurses and home health aides. A healthy work life balance is considered in the structure of our organization. We want our clients and staff healthy and happy. We love what we do and have a high expectation of service. We are growing tremendously and are looking forward to adding great individuals to our team. We understand that our employees are our greatest asset.
Position Overview:
The Client Service Manager (CSM), you will be responsible for managing the delivery of in-home care to a group of catastrophically ill or injured clients across the state of Michigan. Client Service Managers manage a large team of healthcare professionals (such as Nurses, Aides, etc.). The CSMs coordinate the logistics of care, negotiate pay rates, perform human resources functions, and work collaboratively with their team and clients through high-pressure situations.
Salary: $55,000 to $58,000K with potential quarterly raise based on KPI
Responsibilities:
The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations:
- Attends and participates in meetings, conference calls, and Case Opens as required.
- Regular communication with clients regarding quality of care and general satisfaction.
- Review patient satisfaction surveys.
- Quick resolution of any complaints and issues.
- Communicating with case manager and members of care team to ensure goals are being met.
- Record issues, complaints, and all other pertinent communications with clients in client chart.
- Develop and manage Centria staff to accommodate current client needs and future growth.
- Source qualified candidates, conduct interviews and orientations.
- Attends and participates in meetings, conference calls, and Case Opens as required.
- Work with office support staff to ensure proper screening is done on field staff.
- Conduct performance reviews with staff as scheduled or on an “as needed” basis.
- Communicate regularly with Operations Director to keep apprised of new staff, new staff assignments, new clients, upcoming staffing needs, case opens, and discharged clients.
- Performing and documenting any needed disciplinary measures.
- Coordinate staff scheduling.
- Updating data fields for proper tracking of next steps for clients.
- Taking "On-Call" responsibilities (approximately once every 2 months)
- Assist in developing corporate structure and in the creation of policies and procedures.
- Participate in team meetings.
- Develop and take on projects to improve client service and satisfaction.
- Develop and take on projects to improve employee performance, retention, and satisfaction.
- Researching and filling out network contracts.
- Develop quality initiatives that will improve referral source satisfaction as measured through number of referrals and subjective survey methods.
- General help to manage office staff for maximum efficiency.
- Maintain working knowledge of different programs and certifications
- Ensure compliance with above regulations.
- Build relationships with current referral sources, and pursing relationships with new referral partners.
- Promote the growth of Centria Healthcare and assisting in pursuit of business opportunities.
Required Qualifications, Skills, and Knowledge:
- Bachelor’s degrees or equivalent experience.
- Experience in a high pressure, customer facing role.
- Proven track record in building positive relationship with clients.
- Collaborative personality and able to build strong personal relationship.
- Highly organized with attention to detail and a dedication to resolving issues.
- Calm and effective under pressure. Able to remain professional in high stress situations.
- Able to plan, execute and manage high volumes of work.
- Critical thinking skills related to time sensitive issues.
- Ability to effectively and professionally communicate with internal and external clients.
- Requires strong analysis, judgment, negotiation, and problem-solving skills.
- Flexible attitude in accepting unique and non-standard solutions.
- Able to train and/or mentor others
Working Conditions:
Centria’s office hours are Monday through Friday from 8:30am-6:00pm. Additional time may be required to complete above work or meet company objectives.
Physical Requirements:
While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
Similar jobs
Est. 38,400 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 38,400 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 35,200 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 35,200 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 35,200 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 35,200 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 35,200 USD
Centria Healthcare – Now Hiring CNAs & HHAs Are you a compassionate and dependable Certified Nursing Assistant (CNA) or Home Health Aide (HHA) looking for a rewarding opportunity? Centria Healthcare is hiring caregiv…
Est. 44,800 USD
Position Summary This role is responsible for facilitating all aspects of onboarding and credentialing for clinical and field-based personnel. The Clinical Onboarding and Credentialing Specialist will organize, maintain,…
Est. 61,680 USD
Position Overview: As a Private Duty Nurse, you will play a vital role in enhancing the quality of life for our client by delivering personalized, high-quality care in a comfortable home environment. Some Current Opportu…
Est. 62,400 USD
Position Overview: As a Private Duty Nurse, you will play a vital role in enhancing the quality of life for our client by delivering personalized, high-quality care in a comfortable home environment. Who We Are:Centria H…
Est. 61,680 USD
Position Overview: As a Private Duty Nurse, you will play a vital role in enhancing the quality of life for our client by delivering personalized, high-quality care in a comfortable home environment. Who We Are:Centria H…
Est. 62,000 USD
Position Overview As a Private Duty Nurse with Centria Healthcare, you’ll deliver compassionate, one-on-one care to patients in the comfort of their homes. Whether caring for a medically complex child or an adult recover…
Est. 61,680 USD
Urgent Need: Pediatric Private Duty Nurse (RN / LPN) – 4-Month-Old Client Location: Auburn Hills, MI Shift Options: Day Shifts | 8:00 AM – 5:00 PM Everyday (Flexible Scheduling Options Available) Pay/Type: Full-Time or P…
Est. 61,680 USD
Who We AreCentria Healthcare is committed to delivering exceptional, personalized care to clients of all ages. Our mission is simple: do whatever it takes to provide superior home healthcare services to individuals with…
Est. 62,400 USD
Position OverviewAs a Private Duty Nurse with Centria Healthcare, you'll deliver compassionate, one-on-one care to patients in the comfort of their homes. Whether caring for a medically complex child or an adult recoveri…
Est. 82,500 USD
Remote Eligible- Must be located in Michigan within distance of Farmington Hills. Position Summary The Clinical Quality Assurance Manager plays a crucial role in Centria’s efforts to ensure proper implementation of all c…
Est. 85,000 USD
Private Duty Nurse (RN/LPN) – 1:1 Home Care Centria Healthcare is seeking a dedicated RN or LPN to join a collaborative care team for an adult client in Clio. This isn’t just a nursing shift; it’s an opportunity to work…
Est. 45,920 USD
Position Summary The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within…
Est. 85,000 USD
Private Duty Nurse (RN/LPN) – 1:1 Home Care Job Summary Centria Healthcare is hiring compassionate Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) to provide 1:1 private duty nursing in patients’ homes. You’…
Est. 75,000 USD
Position Overview We are seeking a compassionate, highly skilled nurse to provide 1-on-1 care for a female patient with complex medical needs in a warm, family-oriented home environment. The patient is a beloved matriarc…
Est. 50,000 USD
Position Summary Centria's Recruiting Department supports over 3,000 geographically dispersed team members covering four time zones. As a Clinical Recruiter, you will source, recruit, and hire individuals interested in w…
Est. 41,600 USD
This is a Hybrid role - you will be required to be in office Tuesdays and Thursdays in Farmington Hills, MI Position Summary This role is responsible for facilitating all aspects of onboarding for Behavior Technician per…
Est. 85,000 USD
In Home Private Duty Nurse (RN) – 1:1 Home Care Setting: In-home, one-on-one care Job Summary Centria Healthcare is hiring compassionate Registered Nurses (RNs) to provide 1:1 private duty nursing in patients’ homes. You…
Est. 85,000 USD
Private Duty Nurse (RN/LPN) – 1:1 Home Care Location Lake Orion, MI Shift Schedule 12-Hour Day Shifts: 7:00 AM – 7:00 PM Days Needed: Sunday through Saturday (Looking for full-time or part-time coverage) Position Overvie…
Est. 75,000 USD
Registered Nurse (RN) / Licensed Practical Nurse (LPN) – Enhanced Clinical Support Location: Openings across Michigan Type: Full-Time or Part-Time Pay: Competitive, based on experience (Weekly & Daily Pay options) Th…
Est. 62,240 USD
Position Overview As a Private Duty Nurse with Centria Healthcare, you’ll deliver compassionate, one-on-one care to patients in the comfort of their homes. Whether caring for a medically complex child or an adult recover…
Est. 85,000 USD
Job Title: Private Duty Nurse (LPN/RN) – Consistent 12-Hour Day Shifts We are seeking a compassionate, reliable, and music-loving nurse to join a dedicated home care team for a 30-year-old male client. This role is ideal…
Est. 85,000 USD
Private Duty Nurse (RN/LPN) – 1:1 Home Care Location: Westland, MI and surrounding areaSetting: In-home, one-on-one care Job Summary Centria Healthcare is hiring compassionate Registered Nurses (RNs) and Licensed Practic…
Est. 75,000 USD
Position Overview: We are currently looking for compassionate nurses to help care for both our pediatric and adult patients. Current availability for both AM & PM Shifts! This is your chance to make a difference in a…
Est. 75,000 USD
Private Duty Nurse (RN/LPN) – 1:1 Adult Home Care Job Summary Centria Healthcare is hiring compassionate Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) to provide 1:1 private duty nursing in patients’ homes…