Description
Director, Selection Operational Excellence
About Coupang
Role Overview
What You Will Do
Selection Strategy & Identification
- Lead selection identification across multiple retail categories (e.g., Electronics, Home, Consumables, Baby, Sports).
- Identify non-obvious selection gaps, including variants, bundles, niche brands, and emerging customer demand.
- Develop data-driven perspectives leveraging customer signals, reviews, trends, and market insights.
- Translate insights into actionable strategies to improve selection coverage and relevance.
Strategic Leadership
- Define and execute a 2–3 year roadmap for selection planning and onboarding.
- Partner with Category, Product, Engineering, and Catalog teams to accelerate selection expansion.
- Align selection strategy with customer experience and broader business goals.
Operational Excellence
- Design and scale SOPs, SLAs, and quality frameworks to ensure consistent and efficient execution.
- Introduce automation, tooling, and process improvements to reduce defects and manual effort.
- Establish feedback loops, audits, and continuous improvement mechanisms.
Data-Driven Execution
- Analyze internal metrics and external market trends to identify opportunities and root causes.
- Drive initiatives that improve catalog quality, onboarding speed, and operational efficiency.
- Ensure selection decisions are tied to commercial outcomes and customer impact.
Stakeholder Management
- Act as a key influencer across teams, using data-backed insights to challenge assumptions and drive alignment.
- Present recommendations and strategies clearly and effectively to senior leadership.
Team Leadership
- Build and lead a high-performing organization.
- Foster a culture of ownership, innovation, and continuous improvement.
- Mentor leaders and develop strong succession pipelines.
Basic Qualifications
- 10+ years of experience in operations, strategy, e-commerce, retail, or catalog/selection management.
- Proven experience leading large teams and complex cross-functional initiatives.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Demonstrated ability to drive process improvements and measurable business impact.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience in selection or catalog operations, including SOP/SLA design and process optimization.
- Familiarity with operational excellence frameworks (e.g., defect detection, feedback loops, automation).
- Knowledge of AI/ML applications in selection planning or catalog optimization.
- Experience in global or regional e-commerce environments.
- Bilingual proficiency in Korean and English preferred.
Leadership Qualities
- Customer Obsession: Deep commitment to improving customer experience through better selection.
- Ownership: Takes end-to-end accountability for strategy and execution.
- Dive Deep: Ability to uncover root causes and solve complex problems.
- Invent & Simplify: Drives scalable solutions through innovation and automation.
- Bias for Action: Operates effectively in a fast-paced, ambiguous environment.
Why This Role Matters
Recruitment Process
Interview schedules and results will be communicated via the email address provided at the time of application.
Things to Consider
Privacy Notice
For more details, please visit: https://www.coupang.jobs/en/privacy-policy/
Document Return Policy
Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul
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