Product Specialist - Security, Video, Fire and Access Control Solutions
CPI SecurityCharlotte, North Carolina, United States · Posted 2 months agoDescription
CPI Security is hiring a Product Specialist – Security, Video, Fire and Access Control Solutions, based at our office in Charlotte, North Carolina, to support the evaluation, testing, documentation, and rollout of intrusion, video, fire, and access control solutions for CPI’s residential and commercial product portfolio.
CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. CPI has received many awards for excellence, including SDM Dealer of the Year, Central Station of the Year, and the Marvel Award.
What You’ll Do:
In this role, you will work with the Product Team, Operations, manufacturers, and service providers to test, validate, and support security products and related technologies. This position is hands-on and operational, focused on ensuring CPI delivers reliable, high-quality solutions for both residential and commercial customers.
You will assist with product testing, beta programs, field feedback, documentation, training support, and issue resolution for intrusion, video, fire, and access control solutions, including connected technologies such as IP networking, cloud-based platforms, SaaS tools, IoT devices, video analytics, and cybersecurity-related product requirements.
Essential Functions
- Test and evaluate new and existing intrusion, video, fire, and access control products, features, hardware, software, and integrations.
- Support beta programs, product pilots, and field trials with internal teams, manufacturers, and service providers.
- Document product performance, installation requirements, troubleshooting steps, known issues, and recommended best practices.
- Assist with technical documentation, solution diagrams, training materials, SOPs, and support resources.
- Work with Operations, QA, Technical Support, Sales, and customers to troubleshoot and resolve escalated product issues.
- Gather feedback from field teams and customers to identify product improvements and support recommendations.
- Help validate product and service performance requirements for quality assurance.
- Support product launches by assisting with testing, training readiness, internal communications, and operational preparation.
- Assist with identifying required test equipment, installation tools, demonstration equipment, and support materials.
- Maintain awareness of relevant installation standards, product requirements, cybersecurity considerations, and data privacy/security frameworks.
- Support trade show, sales demonstration, and product lab setup, configuration, and testing as needed.
What We Are Looking For:
- Minimum of 5 years of hands-on experience specifying, designing, installing, servicing, testing, or supporting residential or commercial intrusion, video, fire, or access control technologies.
- Knowledge of intrusion, fire/NFPA, video, access control, electronics, and National Electrical Code standards.
- Experience with video solutions, IP networking, video monitoring, analytics, cloud-connected devices, SaaS platforms, or IoT technologies.
- Familiarity with cybersecurity best practices and compliance frameworks such as NIST, CCPA, or similar standards preferred.
- NICET, ESA, or equivalent certification in Fire, Intrusion, Access Control, or Video preferred.
- Strong troubleshooting, documentation, communication, and organizational skills.
- Ability to work independently, manage multiple tasks, and collaborate across Operations, Product, Sales, Support, and external partners.
- Strong computer skills, including Excel, Word, and PowerPoint.
- Experience with Salesforce.com preferred.
- Must be able to work on-site at CPI’s Charlotte office and travel as needed.
What’s In It for You!
- Competitive pay and the opportunity to work for an iconic brand.
- Great medical, dental, vision, short- and long-term disability, and life insurance options.
- Company-paid holidays, floating holidays, and paid time off.
- 401(k) plan with a competitive company match.
- Eligible for a free monitored security system after 90 days.
- Education assistance.
- Volunteer and community engagement opportunities.
- On-site café, coffee/smoothie bar, walking trail, basketball court, and fitness facility.
- Birthday and work anniversary rewards.
Similar jobs
Est. 115,000 USD
CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional initiatives that bring next-generation security, fire, automation products and services to market. This role bridges prod…
Est. 45,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an en…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Sales Advisor to join our growing Inside Sales team at our incredible corporate headquarters in Charlotte, NC! This is more than…
Est. 115,000 USD
CPI Security is looking to hire a Corporate Controller to support and lead our accounting team, working out of our headquarters in Charlotte, North Carolina. CPI Security was founded in 1991 on an entrepreneurial spirit…
Est. 140,000 USD
CPI Security is seeking a hands-on Director of Financial Planning & Analysis (FP&A) to lead budgeting, forecasting, financial reporting, and strategic financial analysis. This role will partner with business lead…
Est. 55,000 USD
CPI Security is seeking a proactive, highly organized Executive Assistant to support our President. This on-site role is based at our Charlotte, NC headquarters. This role manages executive scheduling, communications, tr…
Est. 65,000 USD
CPI Security, headquarted in Charlotte, NC, is looking for a Customer Support Supervisor, in office, full-time. At CPI Security, our Customer Support team plays a critical role in helping customers protect what matters m…
Est. 65,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security co…
Est. 124,000 USD
CPI Security, in Charlotte, NC, is seeking a Full Stack Software Engineer to be part of our growing IT organization. This is an exciting, hands-on delivery opportunity to implement a broad range of key solutions and help…
Est. 85,000 USD
CPI Security, a leader in security, smart home, and business automation solutions, is looking for a full-time Senior Marketing Analyst to join our growing Marketing team in office, in Charlotte, NC. In this role, you wil…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Residential Security Advisor to join our growing team in Raleigh, North Carolina! Our Residential Security Advisors will design,…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Residential Security Advisor to join our growing team in Wake Forest, North Carolina! Our Residential Security Advisors will desi…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Charlotte, NC! Our Residential Sales Represe…
Est. 105,000 USD
CPI Security, based in Charlotte, North Carolina, is looking for a high-impact Learning & Development Manager to lead enterprise training, onboarding strategy, employee enablement, leadership development, and key tal…
Est. 52,500 USD
CPI Security, a leader in security and smart home solutions, is looking for a dependable and detail-oriented Facilities Maintenance/Fleet Lead to help keep our facilities, equipment, and fleet operating safely and effici…
Est. 125,000 USD
CPI Security, a leader in security and automation systems is hiring a Residential Security Sales Manager for our team in our Charleston, South Carolina market. They will be responsible for cost evaluations, and ongoing b…
Est. 120,000 USD
CPI Security is a leading provider of residential and commercial security, smart home, and life safety solutions. For decades, CPI has helped protect what matters most for families, homeowners, and businesses across the…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Atlanta, GA! Our Commercial Security Advisors will design, present and sell our awar…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Denver, NC! Our Residential Sales Representa…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Greenville, SC! Our Residential Sales Repres…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Columbia, South Carolina! Our Commercial Security Advisors will design, present and…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Residential Security Advisor to join our growing team in Zebulon, North Carolina! Our Residential Security Advisors will design,…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Columbia, SC! Our Residential Sales Represen…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Myrtle Beach, SC! Our Residential Sales Repr…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Charleston, SC! Our Residential Sales Repres…
Est. 200,000 USD
CPI is seeking a Vice President of Enterprise Applications & Software Engineering to lead our Salesforce, enterprise applications, and custom software engineering teams. Reporting to the CIO, this role will provide s…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Sales Representative to join our growing team in Greensboro, North Carolina! Our Resident…
Est. 90,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a New Home Construction Sales Representative to join our team in Charleston, South Carolina! Our New Home Construction will design,…
Est. 70,000 USD
CPI Security is seeking a Commercial Security Installation Technician for our Columbia, SC market. Our Technicians are responsible for installing our full suite of industry-tailored smart security solutions for our comme…
Est. 75,000 USD
CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Florence, South Carolina! Our Commercial Security Advisors will design, present and…