Technical Operations Manager

Customer.ioRemote · Posted 3 months ago

Full-timeRemoteEst. 125,000 USD

Description

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Bill Miksich, VP of Operations at Customer.io, and I'm looking for a Technical Operations Manager to join our Strat Ops team.

You'll work alongside our existing Tech Ops Manager, to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). You'll work across teams — especially BizOps and People — identifying where toil can be automated, building solutions quickly, and leaving behind documentation that lets others self-serve.

This isn't a role where someone hands you a ticket queue. We operate like a startup — broad scope, fast iteration, high ownership. The right person doesn't need much direction to get moving; they talk to a stakeholder, understand the real problem, and start shipping.

What we value

Builder mentality: You find genuine satisfaction in shipping internal tools that people actually use. You're biased toward building a small working version quickly over planning the perfect system for months.

Ownership and autonomy: You identify what needs to be done, build it, and maintain it — without waiting to be told. When a team is blocked, you step in.

Range without ego: You can hold a credible technical conversation with our CTO and turn around and explain the same system clearly to a finance manager. You adapt your communication to the room.

Cross-functional curiosity: You actively look for where operational friction exists across the business. You don't wait for teams to come to you with a fully formed problem statement — you surface friction before it escalates.

Pragmatic documentation: You write runbooks, wikis, and guides that people actually follow — not as an afterthought, but as part of how you build.

What you'll do

40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
10% supporting broader Strat Ops and BizOps requests as they arise

What we're looking for

3+ years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products

Why this role

This is a chance to be a technical force multiplier across an entire company — not buried in one team's backlog. You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $115,000 - $135,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: 138k-162k
Zone 2: 126k-148k
Zone 3: 115k-135k

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

30-minute call with our Recruiter
45-minute call with Hiring Manager
Two 45-minute interviews with Technical Team Members
Take-home assignment
Assignment review with the Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.