Description
As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
- Own and project manage the on-boarding process for new customers.
- Discover, own and manage the customer’s success plan.
- Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
- Proactively build and maintain targeted relationships with people of influence throughout the customer base.
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
- Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
- Act as the primary owner of customer adoption and health.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Who You Are:
- 3+ years in a Customer Success or Account Management role in B2B SaaS.
- Experience working with a portfolio of accounts that included large Enterprise.
- Experienced in driving discovery to understand your customers key pain points, objectives and priorities.
- Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience.
- You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices.
- Able to travel for customer onsite visits and events as required.
- Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Similar jobs
As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in o…
We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our…
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful…
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our techni…
As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, de…
As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, de…
Est. 106,000 USD
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally…
As a Manager, Commercial Sales, you will provide strategy, mentorship, and guidance for a team of Commercial Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing…
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for…
Datadog is a best-in-class SaaS company delivering the rare combination of hypergrowth, profitability, and long-term market leadership. Built by engineers, for engineers, our platform is used by organizations of all size…
Est. 105,000 USD
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally…
Est. 106,000 USD
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally…
As an Account Executive on our Mid-Market Sales team (targeting customers 1,000 to 5,000 employees in size), you will assist in Datadog’s overall business growth by strategically engaging and closing net-new customers ac…
Datadog is seeking a Senior People Business Partner (PBP) to work closely with business leadership and our People team to help support our growing cross-functional team in our Tokyo office. This position will work closel…
We are Datadog's in-house product experts. The Technical Solutions (TS) team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Field CTOs are…
Est. 103,500 USD
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for…
Est. 94,500 USD
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Eng…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our techni…
Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な…
Est. 103,500 USD
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for…
Senior Enterprise Customer Success Managerとして、Datadogの中でも最も重要度の高いエンタープライズ顧客を担当し、プロダクトの健全な活用と優れた顧客体験の実現を牽引していただきます。 Datadogでは、Enterprise Customer Success Managerと同様に、オフィスカルチャーとハイブリッドワークを重視しています。 Datadogでは、オフィスカルチャーを大切にしてい…
Est. 63,000 USD
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful…
As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, de…
Datadog is the global leader in observability and security for cloud applications. Our SaaS platform integrates infrastructure monitoring, application performance monitoring, log management, digital experience monitoring…
Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing…
Est. 126,000 USD
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a…
As a Regional Manager, Sales Engineering, you will lead a team of Sales Engineers and frontline leaders, driving technical execution, operational excellence, and team development across your region. You’ll act as a force…
Our Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the…
Est. 105,000 USD
Our Enterprise Sales Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operat…
#LI-KO1 As an Account Executive (AE) on our Commercial Sales team, you will assist in Datadog’s overall business growth by strategically engaging and closing net-new customers across small to midsize markets. Sellers fol…