Senior Software Engineer - Incident Insights & Readiness
Paris, France · Posted 29 days agoDescription
The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth. Our users are Datadog engineers, and we build the software, tooling, and operational frameworks that help them prepare for, respond to, and learn from incidents. We work closely with engineering teams across Datadog to analyze incidents and turn those insights into better tools, stronger incident response, and organizational learning. Our efforts empower Datadog to navigate unexpected failures confidently, efficiently, and with a commitment to continuous learning and systems improvement.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth. Our users are Datadog engineers, and we build the software, tooling, and operational frameworks that help them prepare for, respond to, and learn from incidents. We work closely with engineering teams across Datadog to analyze incidents and turn those insights into better tools, stronger incident response, and organizational learning. Our efforts empower Datadog to navigate unexpected failures confidently, efficiently, and with a commitment to continuous learning and systems improvement.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.
- Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog. Our aim is to fully support our incident responders in dealing with complexity.
- Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization. Our team also runs a weekly postmortem reading group.
- Support various teams in facilitating incident reviews that emphasize learning and blamelessness. Help them share their learnings across the organization to improve the resilience of our people.
- Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices.
- Train our on-callers in incident and post-mortem processes, sharing expertise in incident management best practices. This involves both introducing newcomers to on-call responsibilities and refreshing the knowledge of existing engineers.
- Lead cross-functional initiatives in engineering organizations across Datadog, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence.
Who You Are:
- At least 5 years of experience building software that solves real user problems. Experience designing new features and collaborating on code and technical design reviews. We primarily develop in Go and Python, with a bit of TypeScript.
- Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes.
- Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution.
- Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings.
- Experience participating in on-call rotations and improving incident response processes. Experience serving as an incident commander or incident coordinator is a plus.
- Empathy, collaboration, and communication skills in English to cultivate strong relationships across various teams in the organization
- Experience mentoring engineers, driving cross-functional initiatives, and influencing technical direction without relying on organizational authority.
- We welcome candidates from a variety of backgrounds, including software engineering, site reliability engineering, production engineering, infrastructure, and other roles focused on building reliable systems or improving incident response.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Access to Inclusion Talks, our internal panel discussions
- Free, global mental health benefits for employees and dependents age 6+
- Competitive global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Similar jobs
Est. 180,000 USD
We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their ope…
Est. 120,000 EUR
Source Code Integration enables Product teams at Datadog to develop features that leverage our customers’ source code. This brings the platform closer to developers, as it helps them relate their telemetry to code to run…
Est. 215,500 USD
The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and s…
Est. 274,500 USD
About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing…
Est. 216,000 USD
About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing…
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the larges…
Est. 100,500 USD
Datadog’s Technical Solutions organization includes 1,200+ sales engineers, support engineers, post-sales experts, and solution architects. They run on an ecosystem of enterprise platforms and internal tools that directl…
Est. 120,000 EUR
As Engineering Manager for Code Security, you'll lead a team of engineers building Infrastructure as Code and Secrets protection - one of the fastest-growing areas inside Datadog's security business, with a strong roadma…
Est. 85,000 EUR
We are building the best platform in the world for engineers to understand, scale, and protect their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alertin…
Est. 216,000 USD
Distributed Systems engineers at Datadog design, implement and run in production the foundational platforms powering our applications. Your data pipelines will ingest, store, analyze and query in real-time billions of ev…
Est. 189,000 USD
This is a senior individual contributor role for someone who wants to actively shape how Engineering, one of the most important parts of how Datadog develops its people. You'll sit at the center of Datadog's biggest tale…
Est. 99,000 USD
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the larges…
Est. 189,000 USD
This is a senior individual contributor role for someone who wants to actively shape how Engineering, one of the most important parts of how Datadog develops its people. You'll sit at the center of Datadog's biggest tale…
Est. 216,000 USD
You will lead a small, hands-on engineering team building the secure, scalable Core Analytics Data Access Platform that accelerates Datadog’s Applied AI and analytics capabilities. The team owns the Data Access Platform…
Est. 333,000 USD
Datadog’s Cloud Observability group is one of the core data retrieval and processing groups powering our foundational product, Infrastructure Monitoring. The group’s scope includes integration with all major hyperscalers…
Est. 120,000 EUR
We’re looking for an Engineering Manager to lead our Sensitive Data Scanner (SDS) Telemetry team. The SDS group’s mission is to be the world’s easiest-to-use tool to discover, classify, manage, and report sensitive data…
Est. 147,500 USD
The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform, product operations drives consistency, efficiency, and quality across the organizatio…
Est. 315,000 USD
The Detection Platform organization is responsible for helping customers identify, understand, and act on issues across their environments through alerting, event intelligence, and autonomous detection capabilities. As D…
Est. 210,000 USD
As a Director, Enterprise Sales Engineering, you will lead a team of frontline leaders, driving account strategy, deal execution, operational excellence, and team development across your region. This is a strategic leade…
Est. 179,500 USD
Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly and successfully. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customer…
Est. 274,500 USD
As a Staff Application Security Engineer at Datadog, you'll set technical direction for how we approach application security at scale. You'll define the frameworks, methodologies, and architectural patterns that engineer…
Est. 120,000 EUR
Datadog’s Product Analytics suite spans Product Analytics, Session Replay, Feature Flags, and Experimentation. Together they give product teams a complete, quantitative and qualitative picture of how users experience the…
Est. 179,500 USD
Datadog Incident Response is an end-to-end incident operations solution native to Datadog’s unified observability and security platform. It brings the entire incident lifecycle — from alert to resolution — together in on…
Est. 225,000 USD
Datadog's Forward Deployed Engineering function is in an active growth phase, and the FDE Lead will play a central role in shaping what comes next. Working in close partnership with the Head of Datadog for Startups and F…
Est. 210,000 USD
As a Director, Enterprise Sales Engineering, you will lead a team of frontline leaders, driving account strategy, deal execution, operational excellence, and team development across your region. This is a strategic leade…
Est. 216,000 USD
Manager I, Engineering - Change Experience Platform The Change Experience Platform team builds the internal experiences and platform capabilities that help Datadogs understand, author, route, and safely manage infrastruc…
Est. 217,500 USD
Here at Datadog, we think about offensive security a little bit differently. We embrace automation and AI to run adversary simulations continuously across a massive cloud-native environment, and we expect our offensive e…
Est. 193,500 USD
We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on AI-accelerated workflows and next-generation developer ecosystems, you will have the opport…
Est. 175,000 USD
Alerting is the beating heart of the Datadog platform. It is the critical bridge between raw data and decisive action, ensuring that when our customers’ systems falter, they are the first to know. Datadog is reimagining…
Est. 216,000 USD
Applied AI is where Datadog's ambitious AI bets get built and shipped (Bits Chat, updog). We sit at the intersection of research and product: turning promising capabilities from Datadog AI Research lab and the research c…