Communications Strategy and Operations Specialist
Diligent CorporationNew York, New York, United States · Posted 14 days agoDescription
We're looking for a Communications Specialist with a uniquely hybrid role combining media relations support, executive thought leadership program development, project management, and communications operations for the marketing team. This role supports how executives communicate externally - whether through press, speaking or social media - and internally, with CMO internal communications and content development.
With a unique set of responsibilities supporting executive comms, internal communications for the CMO and planning for the marketing team, this role is key in how the marketing organization stays aligned, prioritized and running efficiently day to day. Straddling both the comms team and the office of the CMO, you will seek opportunities that carry the Diligent executives’ voices while also helping run the operating rhythm of the marketing team itself.
You would be joining Diligent at an exciting moment in the company’s history, as they unleash their new AI-powered GRC platform to help General Counsels, Chief Compliance Officers, Audit and Risk Leaders. This is the result of nearly three years of intense development of agentic workflows inside the Diligent platform, as well as MCP/plug-in access to Diligent offerings - providing a robust, differentiated experience for clients who need solutions that accelerate and action critical business objectives, not just static reporting.
This is a high-visibility role for someone who wants exposure to media relations, executive communications and marketing team operations at once. You'll work closely with the CMO, the executive team, the broader marketing leadership team, corporate communications, and the People team to make sure the right message reaches the right audience — and marketing leadership stays focused on what matters most with internal and external alignment on strategic priorities.
What You'll Do
Executive Thought Leadership & External Communications
- Identify executive thought leadership opportunities.
- Draft content with executives for social media, speaking, podcasts, thought leadership and bylines that build the executive presence and voice in the GRC market.
- Support preparation materials for executive events.
- Develop executive thought leadership content calendar that takes industry and company rhythms into account, whether for product launch, events, analyst inflection points, key regulatory deadlines and other moments to amplify storytelling while maintaining a consistent voice across platforms.
- Support media relations: help draft statements, briefing documents, and Q&A prep, and coordinate with Corporate Communications/PR on press opportunities and interview logistics.
Internal Communications
- Draft internal communications in partnership with CMO and People Business Partner, including team updates, all-hands content, and marketing org announcements.
- Partner with the People team to draft and coordinate company-wide internal communications, leveraging best practices on sensitive matters.
- With CMO, translate marketing strategy and priorities into internal-facing content the broader company can understand and rally around.
Marketing Team Operations and Communications
- Support planning and prioritization across the marketing organization, tracking key initiatives, deadlines, and cross-team dependencies.
- Develop internal communications for quarterly, half and annual plans with the marketing leadership team.
- Help prepare for recurring leadership forums by coordinating content and materials from across the marketing team.
- Act as a connective layer across marketing functions to help surface priorities, flag conflicts, and escalate appropriately.
- Manage ad hoc special projects for the CMO as they arise.
What We're Looking For
- Fast moving, AI proficient, biased to action and hungry for a uniquely career-moving opportunity.
- 3+ years of GTM experience with proven communications experience in B2B/SaaS.
- Excellent communicator with a demonstrated ability to adapt tone and voice for an executive.
- Experience supporting media relations or working alongside a PR/Corporate Communications function.
- Strong organizational skills and comfort managing multiple workstreams and stakeholders at once, with sound judgment on what to prioritize.
- Ability to work cross-functionally and build trust quickly with senior stakeholders, including comfort operating with a high degree of discretion.
- Experience partnering with a People/HR team on internal communications is a plus.
- BA in communications, marketing or equivalent degree.
Quarterly and potentially more frequent travel would be required of this role.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Similar jobs
Est. 124,000 USD
Position Overview: We are seeking a Senior Web Engineer to own and improve the technical foundation of our marketing web platform while building high-quality web experiences that support our brand, marketing, conversion,…
Est. 237,500 USD
We’re looking for a Head of Integrating Marketing to own global demand generation, integrated campaigns and cross-sell/upsell programs for Diligent’s AI-powered GRC platform. This role is responsible for driving high-qua…
Est. 111,640 USD
Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leve…
Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leve…
Here’s a summary of the role: Diligent is seeking for an Advisory Specialist I (Entities) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistently…
Overview We are seeking a hands-on Director of AI Software Engineering to lead and scale AI engineering efforts supporting multiple business units across Governance, Risk, and Compliance (GRC). This role sits at the inte…
Position Overview: The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant change…
Est. 70,000 USD
Total Compensation: $60,000 base / $80,00 OTE Hiring Locations: Must be based in Washington DC/commutable distance Work Schedule: This is a hybrid position. 3 days in office in Washington DC (Tuesday, Wednesday and Thurs…
Est. 80,000 EUR
Position Overview As a Software Engineer at Diligent, you’ll be hands-on in building and improving the services that power our SaaS platform. You’ll work on designing, developing, and maintaining secure and scalable micr…
Position Overview You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects for Diligent’s…
Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support…
Est. 80,000 GBP
Here’s a summary of the role: Diligent is seeking a Service Sales Manager (Risk & Audit) to join our Professional Services department. The Services Sales team works closely with Sales to ensure the appropriate profes…
Est. 80,000 EUR
Position Overview: A Manager, Services allocates resources and ensures full team utilization while overseeing quality across the Professional Services customer journey. They coach and mentor the team, lead recruitment an…
Diligent is looking for a Technical Director of Data Engineering to help design and build the next generation of data and AI infrastructure powering our products and internal platforms. This is not a traditional manageme…
Here’s a summary of the role: Lead a strong engineering team, deliver software that matters, and help people do the best work of their careers. This is a hands-on team management role for someone who enjoys combining peo…
Est. 84,000 EUR
Here’s a summary of the role: Imagine owning features from user interface to cloud infrastructure, working on Diligent's flagship product, and helping build technology used by some of the world's most influential organiz…
You’ll shape the future of a business‑critical platform as the technical lead across both product engineering and cloud infrastructure. You’ll modernize a mature .NET application running on AWS today, while steering its…
Here’s a summary of the role: Diligent is seeking an experienced Advisory & Consulting Manager (Risk & Audit) to join our growing Professional Services team, driving successful SaaS implementation delivery, clien…
Est. 112,000 USD
Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leve…
Est. 70,000 USD
Total Compensation: $60,000 base / $80,00 OTE Hiring Locations: Must be based in Washington DC/commutable distance Work Schedule: This is a hybrid position. 3 days in office in Washington DC (Tuesday, Wednesday and Thurs…
Est. 65,000 GBP
Here’s a summary of the role: Diligent is seeking a Manager, Services (Compliance) to lead and support our Professional Services team, ensuring resources are effectively allocated, teams are fully utilised, and quality r…
Here’s a summary of the role: Diligent is seeking Advisory Specialists I (Risk & Audit) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistent…
Platform administration isn't the part of the product anyone screenshots for a demo. Nobody's writing a blog post about your identity provisioning flow. But it's the thing every other team at Diligent quietly depends on…
Position Overview The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key…
Role Overview As an Analyst II, Security Engineer, you’ll play a key role in keeping Diligent’s corporate systems, infrastructure, and cloud environments secure. You’ll work hands-on with modern security tools, partner w…
Here’s a summary of the role: Diligent is seeking an experienced Advisory & Consulting Manager (Risk & Audit) to join our growing Professional Services team, driving successful SaaS implementation delivery, clien…
Est. 80,000 GBP
Position Overview: As a Senior Account Manager with Diligent, you'll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting-edge solutio…
Est. 84,000 EUR
Here’s a summary of the role: As a Senior Software Engineer at Diligent, you’ll be hands-on in shaping the future of our Compliance Products by designing and delivering secure, scalable, and high-performing services that…
Est. 70,000 USD
Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-se…
Est. 125,000 USD
Position Overview You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. Using your Project Management skills and experience, you will lead cus…