Associate, Strategy & Operations – Dasher & Logistics
DoorDash CanadaToronto, Ontario, Canada · Posted 1 month agoDescription
About the Team
The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth.
Within this organization, the Canada team owns end-to-end marketplace performance for the country. We partner closely with Product, Engineering, Finance, Analytics, Marketing, and Operations to operate and improve one of DoorDash’s most dynamic and complex markets.
About the Role
We're hiring an Associate, Strategy & Operations to support Dasher supply and delivery quality efforts across Canadian markets. This role sits at the intersection of operational execution and marketplace health, and helps ensure the right number of quality Dashers are available to meet demand reliably across geographies and conditions.
You will help execute supply strategies set by the broader team, supporting Dasher acquisition, mobilization, and retention efforts to maintain a healthy and high-performing supply base. You will support key supply levers, including onboarding pipelines, retention programs, and regional coverage tracking. Your work will require a working understanding of what drives Dasher behavior and engagement, and how to help run programs that attract and retain quality Dashers at the right time and place.
Success in this role means reliably executing against supply frameworks that help meet demand while maintaining strong delivery quality, even as market conditions, seasonality, and external factors shift. You will support structured analyses to help identify supply gaps, assist in diagnosing root causes, and contribute to improvements in coverage and quality across geographies.
You will report into a Manager of Strategy & Operations. We expect this role to be hybrid with some time in-office and some time remote.
You’re excited about this opportunity because you will…
- Own Dasher supply health across Canadian markets, managing across acquisition, mobilization, and retention to ensure demand is reliably met with strong quality
- Diagnose and close supply gaps across regions, using data to identify root causes and deploy targeted interventions across different market conditions
- Design and optimize programs that attract and retain quality Dashers, understanding what drives engagement and how to sustain a healthy supply base over time
- Manage supply across varying operating conditions including weather, local events, and seasonal demand shifts, balancing short-term actions with longer-term planning
- Lead rigorous, data-driven analyses to measure supply performance, model the impact of program changes, and surface clear recommendations for senior stakeholders
- Partner cross-functionally with Product, Finance, Analytics, Legal, and Operations to align on supply strategy and deliver shared outcomes
- Make thoughtful tradeoff decisions between supply adequacy, delivery quality, and cost to protect long-term marketplace health
We’re excited about you because…
- You have 2+ years of experience in strategy, operations, consulting, technology, finance, or a related field
- You have supported operational areas or projects, with exposure to quality and performance metrics
- You are highly analytical and comfortable using data and AI tools to help diagnose issues, organize priorities, and track impact
- You have experience or coursework/internships in fast-moving, ambiguous environments with multiple competing priorities
- You are comfortable collaborating cross-functionally and communicating clearly to support stakeholder decisions
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Similar jobs
About the Team The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — in…
About the Team The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — in…
About the Team New Verticals launched in 2020 to take the DoorDash marketplace beyond restaurants: it now spans 100,000+ grocery, convenience, alcohol, retail, and DashMart stores across the US and Canada. This team focu…
About the Team The Canadian DoorDash Growth & Consumer team focuses on making DoorDash a more valuable and accessible part of consumers’ everyday lives. We identify opportunities to grow the business by improving aff…
About the Team The Canadian DoorDash Consumer Growth team focuses on building differentiated consumer experiences and supporting our Restaurants, New Verticals, and Ads & Promotions businesses. Our team provides an e…
About the Team DoorDash is building the future of local commerce through New Verticals, including grocery, convenience, retail, and other emerging categories. Our International New Verticals team supports the growth and…
About the Team DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a leader to be responsible for key merchant relationships, along with Manager responsibility within our wider Enterpris…
About the Team DoorDash continues to grow in Canada and we are hiring a Senior Engagement Associate to be responsible for the strategic vision, development and growth of restaurant merchant partner relationships within o…
About the Team DoorDash is looking for a Strategy & Operations Senior Manager to help grow DoorDash’s International subscription business. We are seeking someone to join our team who can generate insights, conceptual…
About the Team Within Finance & Strategy, the Product Finance team partners closely with Engineering, Product, Accounting, Procurement, and other cross functional teams to support investment decisions across DoorDash…
About the Team The Operations Recruiting Team partners closely with Operations leaders to design and execute hiring strategies that bring exceptional talent into DoorDash — efficiently, thoughtfully, and at scale. As Doo…
About the Team DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — help…
About the Team On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while ac…
About the Team The Integrity team is seeking a Strategy & Operations Senior Associate to help reduce fraud costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep u…
About the Team New Verticals is a new, lean team at DoorDash. We’re building and scaling new ways to delight our customers, leveraging the DoorDash platform About the Role DashMart is a new team at DoorDash focused on bu…
About the Team DoorDash is building the world's most reliable on-demand, logistics engine for delivery! We're looking for experienced engineers to join our fast-growing engineering team to help us develop a 24x7, global…
About the Team The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strat…
About the Team The Analytics team is looking for Data Analysts and Data Scientists to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform acr…
About the Team Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortles…
About the Team DoorDash's Consumer Lifecycle Marketing team in Canada is responsible for building lasting relationships with our customers through personalized, scalable, cross-channel experiences that drive engagement a…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team DoorDash's mission is to grow and empower local economies. The Consumer Lifecycle Marketing team in Canada is responsible for building lasting relationships with our customers through personalized, scalabl…
About the Team Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Yo…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team DoorDash is building the world's most reliable on-demand, logistics engine for delivery. We are continuing to grow rapidly and expanding our Engineering offices globally! We are looking for Senior iOS Engi…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team The Tax Platform team builds and operates the real-time tax calculation engine that powers every transaction at DoorDash — from customer orders to subscriptions, merchant fees, ads, etc. As a tier-0 servic…
About the Team DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — help…