Physical Security Agent, Critical Response Team
DoorDash MexicoMexico City, Mexico · Posted 2 months agoDescription
About the Role
The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols.
This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.
Key Responsibilities
Security Operations & Monitoring
- Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
- Patrol and assess potential behavioral escalations or concerns
- Conduct routine lobby and facility patrols to ensure safety, security, and compliance
- Perform door, camera, and access point checks
Access Control & Visitor Management
- Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)
Incident Response & Safety
- Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
- Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
- De-escalate situations involving employees, vendors, and guests as needed
- Support activation and execution of emergency response and crisis communication protocols
Employee Engagement
- Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
- Disseminate timely situational updates and intelligence to relevant stakeholders
Asset & Inventory Management
- Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
- Ensure emergency supplies are documented, tracked, and available to support incident response operations
Documentation, Compliance & Technology
- Maintain SOPs, post orders, incident reports, and audit records
- Ensure adherence to corporate safety, security, and compliance standards
- Maintain detailed logs, case notes, and documentation using Jira and other internal tools
- Participate in after-action reviews to improve process and operational efficiency
Events Support
- Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
- Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
- Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
Additional Duties
- Support after-hours, weekend, and holiday response as required by business needs
- Support special projects or operational needs as assigned
- Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
- Travel up to 5% as required for training or business support
Schedule & Work Environment
- On-site role, 40 hours per week
- Schedule may vary based on operational needs
- After-hours, weekends, and holidays as required by business needs
About You
- 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
- CPR, First Aid, AED certification (current)
- Advanced First Aid training (EMT preferred)
- Strong analytical and situational awareness skills — able to prioritize under pressure
- Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
- Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
- Calm and composed in emergencies, with strong problem-solving and judgment skills
- Willingness to work non-standard hours, including nights, weekends, and holidays
- Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
- Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
- Great communication and relationship building skills
You’ll Love This Role If
- You thrive in high-tempo, real-time environments where every second matters
- You find purpose in helping protect people and operations from emerging risks
- You enjoy staying calm under pressure and making smart, quick decisions
- You value teamwork, precision, and continuous improvement
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
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