Description
Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake.
Your role with us:
As a Junior VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.
Could you be our next VIP superstar?
Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
Please note that in this role our team works 6 days a week for 6 hours a day.
Your hours and location of work are below:
Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday Or Sunday: 9am - 2pm + 9pm - 11pm (Home)
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
What you will do:
- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
- Collaborate with other departments to improve the overall customer experience.
- Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.
What you will bring:
- Minimum 1 year experience working in a customer service environment.
- Excellent communication and writing skills are required.
- Strong gambling knowledge is advantageous
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
Some of the perks of working with us:
Office Perks & Environment.
- In-house baristas serving free coffee, tea, fresh juices, and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
Wellbeing & Personal Development
- Access to our Employee Assistance Program for you and your loved ones
- 9,000+ courses on our Learning & Development platform
- One paid volunteer day per year
- Weekly Wednesday massages by professional masseuses
Team Connection & Rewards
- Team budgets for lunches and activities to celebrate achievements
- Social sports teams and participation in Corporate Games
- Easygo branded swag
- Birthday and work anniversary gift vouchers, plus a chance to win prizes
Events & Experiences
- Company-wide talks with key partners such as Everton FC
- Office visits from big-name streamers
- Meet Ambassadors like Alex Pereira
- Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.
We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.
Similar jobs
Are you ready to get the Easygo Edge? Step directly into the powerhouse engineering the global scale of KICK and Stake - two of the world's fastest-growing global platforms in live streaming and online entertainment. We…
Build the platform behind one of the fastest-growing businesses in crypto. 'Engine' is the remote gaming server behind one of the world's largest online casino platforms, enabling game developers from around the world to…
Build the platform behind one of the fastest-growing businesses in crypto. 'Engine' is the remote gaming server behind one of the world's largest online casino platforms, enabling game developers from around the world to…
What's in it for you? This is an opportunity to build a solid foundation in financial operations within a fast-paced, global company at the forefront of the iGaming industry. You will gain hands-on experience across Acco…
Are you ready to get the Easygo Edge? You’re the face of Easygo for every new starter, in every region. People walk in having already heard about Stake and KICK. You’re the one who brings them into how we actually work,…
Are you ready to get the Easygo Edge? If you live on the internet, understand streaming culture, and pair creative flair with analytical rigour - you could be KICKs next Community Coordinator. What you’ll build with us:…
Are you ready to get the Easygo Edge? Every new market we enter comes with a fresh set of rules, and we need someone who can make sense of them fast. This role puts you at the front of that challenge, taking the first pa…
Are you ready to get the Easygo Edge? This is a senior operational management role responsible for the day-to-day running of the AML function across all regulated markets. You will manage a multi-region team spanning tec…
Are you ready to get the Easygo Edge? Love sports, esports, and igaming? Be our next Social Media Coordinator. What you’ll build with us:Support the planning, scheduling and monitoring of our social media content - with…
Who are we? Easygo is the engine behind some of the entertainment industry's biggest brands, including Stake.com Kick.com Stake Engine and Easygo Games. Easygo is the force behind brands with global reach, through produc…
Are you ready to get the Easygo Edge? External partners, streamers, sites and communities, bring players to our brands for a share of the result. That's what our Affiliate team is built on. But right now, process for onb…
Are you ready to get the Easygo Edge? Are you obsessed with what makes great communications, sharp channels and keeping people connected to something bigger? Do you thrive when you're in the middle of it all, knowing wha…
Are you ready to get the Easygo Edge? This is your chance to own an entire market. Leading our Portuguese-speaking affiliate team from Melbourne, you'll take the reins of Stake Brazil's affiliate strategy in one of iGami…
Are you ready to get the Easygo Edge? With exposure to KICK’s user base of more than 110 million people across multiple languages and markets, this role offers a rare opportunity to build hands-on CRM expertise at a scal…
Staff Software Engineer, Full-Stack - Engagement team (Melbourne) Engineering@Easygo Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous lear…
Engineering@Easygo Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale…
Engineering@Easygo Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale…
Are you ready to get the Easygo Edge? We're standing on a global stage, with millions of eyes on us every single day through Stake, KICK and Easygo Games, and the spotlight only gets brighter from here. Behind it all sit…
Join the Easygo Talent Community Can't find the right role? That doesn't mean there isn't one coming. We're always on the lookout for great people and sometimes the best hires happen when the timing lines up, not when a…
Are you ready to get the Easygo Edge?Manage a portfolio of performance-driven affiliate partners, with a strong focus on our Canadian market and a hand in other regions along the way. As the main point of contact for you…
Are you ready to get the Easygo Edge? Millions of players worldwide log into Stake and KICK every single day, and behind that scale sits us, one of Australia's top tech companies, with investment assets and vehicles span…
About the job Who we're looking for At Stake Perú, we are growing fast and looking for an Administrative Assistant who is the ultimate multitasker. We need someone who can keep our back-office engine running smoothly whi…
Engineering@Easygo Easygo leads the world in crafting top-tier entertainment experiences. Within our engineering organisation, we foster a continuous learning environment, constantly pushing the boundaries of large-scale…
Are you ready to get the Easygo Edge? Make an impact by shaping the future of our regulated markets sponsorship portfolio! What you’ll build with us: An opportunity to join our Sponsorship Marketing team, where you’ll be…
Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those…
What is Kick? Kick is a global live-streaming platform for all types of entertainment content. Our mission is to empower content creators, event organisers, and content rights holders by providing them with the tools and…
Are you ready to get the Easygo Edge? The Paid Media Partnerships Lead is a senior leader within the Paid Media team, reporting directly to the Head of Paid Media. What you’ll build with us: This role is integral to the…
Are you ready to get the Easygo Edge? Brand protection at our scale isn't paperwork. It's a global portfolio moving at the speed of digital entertainment. We're after an IP lawyer with a genuine specialisation and a real…
Are you ready to get the Easygo Edge? Join the Family Office for the founders of Easygo and take part in an exciting journey alongside the principals as they manage a fast growing global business. You will get hands-on e…
Are you ready to get the Easygo Edge? You're at your best when a matter is live, complex and moving fast. This role hands you a full caseload of claims, disputes and litigation across multiple jurisdictions, and the auto…