Transaction Review Specialist
ecoATM | GazelleSan Diego, California, United States · Posted 6 months agoDescription
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview:
The Transaction Review Specialist (TRS) will be a member of the Transaction Services team. The TR Specialist will be primarily responsible for ensuring every approved consumer transaction is correctly documented in the ecoATM database and meets the required criteria for an approved transaction. The position requires the ability to remain focused while quickly and thoroughly reviewing ecoATM transactions. Accordingly, attention to detail is a must.
Please note: This position is full time with a 40 hour work week. The role will require a flexible shift schedule with the ability to work nights/weekends.
Hourly Pay Rate: $18.00 - $20.00/hr
Key Responsibilities:
- Data entry and editing
- Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval
- Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms
- Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information
- Running weekly reports for law enforcement dissemination
- Online article tracking for identified state jurisdictions
- Review reports and flag suspicious activity; provide verification and communication of identified activity
- Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience
Additional Duties:
- Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification)
- Perform timely and accurate verifications, as requested
- Review real-time devices and accurately detect device condition (PGV)
Education & Experience
- High School Diploma/GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience required
- Experience in a call center-type environment a plus
Knowledge, Skills & Abilities
- Strong attention to detail and efficiency
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