Description
At Ernest, we've been helping businesses succeed for over 80 years by building lasting relationships with our clients, employees, and communities. As the largest privately owned packaging company in the United States, we've built our success by putting people first. We believe in promoting from within, investing in our employees, and creating a workplace where careers can grow.
We're currently seeking a Client Coordinator to join our San Luis Obispo, CA team. If you're organized, enjoy building relationships, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
Position Summary
As a Client Coordinator, you'll serve as a trusted business partner to our clients by providing exceptional day-to-day support and helping ensure every interaction reflects Ernest's commitment to service. Working closely with our Client Relationship Managers (outside sales representatives), clients, and internal departments, you'll help coordinate the details that keep our clients' business running smoothly.
This is a highly collaborative, onsite position that requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service. Success in this role comes from building strong relationships, understanding each client's unique business needs, and providing timely, accurate support that creates long-term partnerships.
The Client Coordinator is a full-time, non-exempt position reporting to the Client Coordinator Manager.
What You'll Do
- Build strong working relationships with clients by understanding their business, purchasing history, and ongoing needs.
- Serve as a reliable business partner by providing responsive, professional, and solutions-oriented customer service.
- Support an assigned Client Relationship Manager by providing exceptional service to their portfolio of clients.
- Coordinate routine communication and activities between clients, Client Relationship Managers, and internal support teams to ensure an exceptional client experience.
- Help identify opportunities to introduce additional products and solutions that support clients' businesses.
- Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution.
- Maintain organized and accurate customer information and documentation.
- Manage a high volume of emails across multiple accounts while prioritizing requests and responding promptly.
- Perform clerical and administrative tasks that support the Client Coordinator department.
- Contribute to a positive, team-oriented environment while supporting Ernest's culture and commitment to outstanding service.
Required Qualifications
- High school diploma or General Education Degree (GED).
- Proficiency with Microsoft Office, including Word and Excel.
- Strong clerical, organizational, and data entry skills.
- Basic math skills, including multiplication, division, and converting fractions to decimals.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
- Ability to effectively manage large volumes of emails across multiple accounts.
- Highly organized, detail-oriented, and self-motivated.
- Friendly, professional, dependable, and committed to delivering exceptional customer service.
- Willingness to actively participate in company events and activities.
Preferred Qualifications
- Two or more years of customer service experience ideally within an inbound/outbound call center environment.
- Working knowledge of Enterprise Resource Planning (ERP) systems.
Why Join Ernest?
At Ernest, our culture sets us apart. We believe in creating an environment where employees are valued, supported, and given opportunities to grow their careers. We work hard, collaborate as one team, celebrate our successes, and are committed to providing an exceptional experience for both our clients and our employees.
If you're looking to join a company with an employee-first culture, long-term career opportunities, and a team that genuinely enjoys working together, we'd love to hear from you.
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Please learn more about Ernest by watching our latest YouTube video:
Newest Company Video with Keanu Reeves!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
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