Description
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.
Who we’re looking for
We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.
Who is Hilti
The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career.
What you’ll be doing
The primary responsibilities for our next Customer Success Manager will be to:
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:
- 3+ years of professional construction experience, preferably with a combination of field and office management roles; with local construction experience in Germany
- Fluency in German and English
- Location based in Austria
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from tradesmen to senior-level managers
- basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment
Core competencies:
- Relationship building
- Problem solving (industry knowledge -> concise/actionable recommendations)
- Planning and organization
- Adaptability
- Communication
Why Fieldwire?
The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.
Where is the job located?
- This is a remote role, but must be based in Austria.
- Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.
Similar jobs
Est. 55,000 EUR
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our ap…
Est. 55,000 GBP
Who we’re looking for We are looking for Project Engineers, Project Managers, or similar professionals that are proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construc…
Est. 60,000 EUR
Wie we zoeken We zijn op zoek naar bouwprofessionals, zowel op locatie als kantoor, met ervaring in het gebruik van software voor het plannen en beheren van bouwprojecten. Onze ideale kandidaat is proactief, nauwkeurig,…
Est. 182,500 USD
Who we’re looking for Fieldwire is seeking a Senior Platform Engineer with a focus on tooling and automation to ensure that Fieldwire can rapidly deploy new features and services to our growing user base. We are searchin…
Est. 182,500 USD
Who we’re looking for As a Senior Backend Engineer, you’ll be joining an impactful team of highly skilled engineers who are building the core platform features and services to fuel our rapidly growing company! As a team,…
Est. 157,500 USD
Who we’re looking for Have you ever found yourself feverishly working with an Engineering team to solve a complex problem--and found that after what had felt like an hour had only been 10 minutes? If so, we’re looking fo…
Est. 120,000 USD
Who we’re looking for Our next Revenue Strategy & Operations Associate will be a strategic business partner to Fieldwire’s GTM leadership team, helping leaders across Sales, Marketing, and Customer Success run the bu…
Est. 102,500 USD
Who we’re looking for Fieldwire is seeking a proficient and detail-oriented Sales Operations Manager to join our dynamic CRM team. The ideal candidate will bring a solid business understanding for sales operations, be pr…
Est. 207,500 USD
Who we’re looking for At Fieldwire, we’re looking for an Engineering Manager, IT & Security, to lead our IT & Security team of 2 IT specialists and security analysts. As an experienced IT & Security manager y…
Est. 60,000 EUR
Wie we zoeken We zijn op zoek naar bouwprofessionals, zowel op locatie als kantoor, met ervaring in het gebruik van software voor het plannen en beheren van bouwprojecten. Onze ideale kandidaat is proactief, nauwkeurig,…
Est. 52,500 EUR
Fieldwire by Hilti is hiring. This position is an opportunity to join the Hilti team. The candidate selected for this position will be a Hilti Austria team member. If interested, please complete our application. Who we’r…
Est. 82,500 EUR
About the Role We are looking for a Team Lead, Software Account Management based in Paris to lead a growing team of Software Account Managers while remaining strongly hands-on with key strategic accounts. This is a playe…
Est. 80,000 USD
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our ap…
Est. 260,000 USD
Who we’re looking for We are seeking a highly skilled and experienced Director, Information Security to join our team at Fieldwire, a leading provider of Construction Software (SW) solutions. The Director, Information Se…
Est. 120,000 USD
Who we’re looking for We’re looking for a Senior Marketing Operations Manager to lead and evolve Marketing Operations in a scaled, multi‑team organization. This role is both strategic and hands‑on—you’ll set the vision f…
Est. 48,000 USD
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our ap…
Who we’re looking for Fieldwire is looking for a Data Intelligence Manager to join our Data & Operations team based in Pune, India. You will be the operational owner of reporting and analytics for a core business fun…
Est. 60,000 GBP
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our ap…
Est. 115,000 USD
Who we are Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. We are growing our US operations, cultivating an ambitious and committed team of mission-driven professionals to…
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Centennial, CO On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt…
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Dallas, TX On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt At…
Est. 85,000 USD
Job Title: Assistant Project Manager Company: Loenbro, LLCBusiness Unit/Department: Project Management Location: Phoenix, AZ On-siteReports to: Regional ManagerEmployment Type: Full-TimeFLSA Classification: Non-Exempt At…
Est. 120,000 USD
About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical &am…
Est. 95,000 USD
About Loenbro Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical &am…
Est. 85,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…
Est. 115,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…
Est. 85,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…
Est. 115,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…
Est. 85,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…
Est. 115,000 USD
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offer…