Bilingual Mortgage Resolution Representative - Afternoon Shift
First National Bank of AmericaLansing, Michigan, United States · Posted 1 month agoDescription
First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Mortgage Resolution Representative, you’ll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you’ll help borrowers get back on track while maintaining positive relationships.
-Shift Type: Afternoon/Evening (12PM-9PM)
-Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.
Responsibilities:
- Handle inbound and outbound calls with customers regarding their home loan accounts
- Work with borrowers to identify challenges and offer payment or resolution options
- Document account activity accurately and follow up as needed
- Collaborate with internal teams to ensure smooth servicing and compliance
- Use English and Spanish and/or Portuguese to support our diverse customer base
What We’re Looking For:
- Bilingual in English and Spanish and/or Portuguese (required)
- Strong communication and customer service skills
- Ability to handle confidential information and multitask effectively
- Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training
Why You’ll Love Working Here:
- Competitive pay with performance incentives
- Comprehensive training and career growth opportunities
- Supportive team environment focused on helping customers and employees succeed
- Great employee benefits package
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Similar jobs
Est. 55,000 USD
First National Bank of America is seeking a Spanish and English speaker with a positive, “can do” mentality to join our team as Customer Service Supervisor. This role requires an energetic problem solver who is excited t…
Est. 45,000 USD
First National Bank of America has an opening for a customer-focused Bilingual (Spanish/English) Lending Support Technician. This position requires strong communication skills, attention to detail, and a commitment to pr…
Est. 45,000 USD
First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phon…
Est. 40,000 USD
First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the cap…
Est. 40,000 USD
First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardles…
Est. 40,000 USD
First National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless…
Est. 45,000 USD
Are you looking to launch a rewarding career in the financial industry? First National Bank of America is seeking an energetic, customer-focused Financial Services Representative to join our East Lansing Branch team. Thi…
Est. 55,000 USD
First National Bank of America is seeking an organized and detail oriented Residential Loan Processor to join the Operations Team. This role will work closely with our sales team, brokers, and other third party providers…
Est. 65,000 USD
First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-h…
Est. 55,000 USD
First National Bank of America is seeking an experienced, driven, and customer-focused Branch Relationship Specialist – Business & Consumer Banking to join our East Lansing team. This is a high-impact role for bankin…
Est. 45,000 USD
First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our Traverse City branch. The ideal candidate will be able to combine accuracy and fo…
Est. 55,000 USD
First National Bank of America is the largest buyer of seller-financed loans in the country and we are looking to add an additional top tier Inside Sales Representative to help us grow even larger. We value producers and…
Est. 85,000 USD
First National Bank of America is seeking a detail-oriented and experienced Disclosure Services Manager to join our team. This role will be responsible for overseeing the accurate and timely preparation and delivery of L…
Est. 55,000 USD
First National Bank of America is seeking a thorough and consistent Loan Disclosure Specialist. This role is responsible for ensuring accuracy in disclosing fees associated with a mortgage loan to the borrower. A success…
Est. 95,000 USD
First National Bank of America is seeking an experienced and highly organized Senior Auditor to join the Internal Audit team. The Senior Auditor is a crucial member in the Bank’s effort to identify and communicate risks…
Est. 65,000 USD
We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business se…
Est. 85,000 USD
First National Bank of America has an opening for an investigative and detail-oriented Risk Analyst to join the Risk Management team. This position will focus on evaluating and risk-rating third parties to identify, asse…
Est. 60,000 USD
First Western is seeking an Mortgage Loan Originator to join our team! Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team. As…
Est. 85,000 USD
First National Bank of America is seeking a Data Security Specialist to improve the Bank's data governance and data loss prevention program. This role sits within Information Security, attends the Data Governance Council…
Est. 55,000 USD
About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consume…
Est. 120,000 USD
About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consume…
Est. 60,000 USD
First Western is seeking an Mortgage Loan Originator to join our team! Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team. As…
Est. 60,000 USD
First Western is seeking an Mortgage Loan Originator to join our team! Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team. As…
Est. 85,000 USD
We are changing FINANCE to finance CHANGE! At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business se…
Est. 102,500 USD
About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consume…
Est. 60,000 USD
First Western is seeking a Mortgage Loan Originator to join our team! Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team. As a…
Est. 37,600 USD
Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career w…
Est. 53,114 USD
About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consume…
Est. 35,840 USD
Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career w…
Est. 60,000 USD
First Western is seeking an Mortgage Loan Originator to join our team! Are you looking for a challenging and rewarding opportunity? First Western is seeking a passionate and experienced professional to join our team. As…