Description
About the role:
The Customer Success department is the backbone of everything Forter does, and as a Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs, who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career.
What you’ll be doing:
- Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well
- Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives
- Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
- Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
- Own the retention number for your book of business and oversee the renewal process for expiring client contracts
- Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
- Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
- Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business
What you’ll need:
- 3-4 years of post-live, client-facing Account Management / Customer Success experience
- Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution
- Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
- Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback
- Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis
- Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry is a bonus
- Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
- Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
- Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
Benefits:
- Competitive salary and bonus plan
- Restricted Stock Units (RSU's)
- Private health insurance, including vision and dental coverage
- Half day Fridays, every Friday
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Similar jobs
About the role: This is an exciting time for Forter as we have seen great success in the market and are building a team to support our growth in China. The Customer Success department is the backbone of everything Forter…
Est. 80,000 GBP
About the role: The Customer Success department is the backbone of Forter. As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great deal o…
About the role: The Customer Success department is the backbone of everything Forter does, and as a Enterprise Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge,…
About the role: The Customer Success department is the backbone of everything Forter does, and as a Enterprise Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge,…
Est. 80,000 GBP
About the role: The Customer Success department is the backbone of Forter. As a Principal CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great dea…
Est. 120,000 GBP
About the role: Forter is looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage…
About the role: We're looking for an Implementation Engineer to own the successful delivery of Forter integrations for newly signed and expanding customers. This is a project management-led role: you are the delivery own…
About the role: We're looking for an Implementation Engineer to own the successful delivery of Forter integrations for newly signed and expanding customers. This is a project management-led role: you are the delivery own…
About the Role Forter seeks a highly skilled, motivated Senior Full-Stack Engineer II to join the Customer Experience Offerings (CXO) team. This team delivers and scales Forter's core offerings and agentic experiences, c…
Est. 120,000 GBP
About the role: Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you wi…
About the role: Forter is looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering Forter's entire Customer Experience group. This is a high-impact, hands-on role…
About the role: Forter is looking for a Staff engineer to join our Data Products team. The team owns the data platform layer underneath Forter's core operations. It builds and operates the real-time data processing syste…
About the role: Forter is looking for a Senior Engineer II to join our Data Products team. The team owns the data platform layer underneath Forter's core operations. It builds and operates the real-time data processing s…
About the role: Forter is looking for a Senior Software Engineer to join our Core Engineering group. The group is responsible for the real-time, low-latency infrastructure that powers Forter’s fraud decisions and externa…
About the role: Forter is looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage…
About the role: Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. Be at the forefront of Applied AI.…
About the Role Forter is seeking a Lead Strategic Partnerships Manager, Financial Services to own and accelerate our most strategic relationships across the global payments ecosystem. Reporting to the VP of Global Strate…
About the role: This is an exciting time for Forter as we have seen great success in the market and are building a team to support our growth in China. We are looking for a talented and self-driven Enterprise Account Exe…
Est. 143,000 USD
About the role: We are looking for a Product Marketing Manager to join our Market Strategy team. In this role, you will own how we position our product to the market and turn that positioning into the content and enablem…
About the role: We’re on a mission to build the first holistic smart payment solution-one that maximizes authorization rates for our merchants by intelligently determining and executing the optimal strategy for every tra…
About the role As Forter's Strategic Alliance Manager in Australia, you'll develop and execute a partner ecosystem strategy to accelerate our growth in the ANZ & Southeast Asia markets. You'll work cross functionally…
Est. 147,500 USD
About the role: The Enterprise Account Executive will be responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of some of the largest accounts in the market. As an Enterprise A…
About the role: Forter is looking for a Staff Engineer to join our Core Engineering group. The group is responsible for the real-time, low-latency infrastructure that powers Forter’s fraud decisions and external APIs. Ou…
Est. 147,500 USD
About the role: The Enterprise Account Executive will be responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of some of the largest accounts in the market. As an Enterprise A…
Est. 80,000 GBP
About the role: This is an exciting time for Forter as we have seen great success in the market and are building a team to support the growth. We are looking for a talented and self-driven Enterprise Account Executive th…
Est. 80,000 EUR
About the role: We are on the lookout for a Solutions Consultant to join our team, remotely based in Germany! The ideal candidate will be highly motivated, energetic and a solution-focused leader with strong technical sk…
About the role: Forter is some of the internet's biggest eCommerce merchants' trust platform. We help them sell more by lowering the friction that fraud and abuse add to the buying experience, and that means making a lot…
Est. 200,000 USD
About the role: As Forter’s Senior Strategic Partnerships Manager for AI & Agentic Commerce, you will be responsible for developing and executing a comprehensive business development strategy to accelerate the growth…
Est. 218,000 USD
About the Role Forter is seeking a Lead Strategic Partnerships Manager, Financial Services to own and accelerate our most strategic relationships across the global payments ecosystem. Reporting to the VP of Global Strate…
Est. 212,000 USD
About the role: Forter is entering a phase of increased focus on inorganic growth, strategic partnerships and new value creation opportunities, as part of our broader strategy to become the trust engine for agentic comme…