Senior Technical Program Manager

GleanSan Francisco, California, United States · Posted 9 months ago

Full-timeEst. 216,750 USD

Description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is seeking a Sr. Technical Program Manager (TPM) to lead complex, cross-functional initiatives that shape how our enterprise AI product evolves, scales, and delivers value to customers.

This role sits at the intersection of product, engineering, design, and go-to-market, ensuring Glean’s product roadmap is executed with clarity, quality, and velocity. You’ll drive alignment across teams, streamline execution for multi-quarter programs, and help deliver delightful, high-impact product experiences that advance Glean’s mission.

You’ll partner closely with Product Managers, Engineering Leads, Design, and Customer Success to orchestrate end-to-end delivery while ensuring technical excellence, customer empathy, and cross-functional alignment.

You will:

Lead end-to-end product development programs, spanning ideation, design, engineering, and launch.
Build and maintain program plans that drive clarity across teams ensuring transparency in scope, timelines, and ownership.
Drive execution excellence for cross-functional initiatives, balancing speed with quality.
Partner with Go-To-Market and Customer Success teams to ensure readiness for product rollouts and customer adoption.
Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
Proactively identify and mitigate delivery risks, tradeoffs, and cross-team dependencies.
Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact.
Continuously evolve how Glean plans, tracks, and delivers cross-functional programs thereby improving predictability and accountability.
Driving the company’s Product roadmap execution, ensuring alignment between product vision, engineering delivery, and customer outcomes.
Structuring and managing programs for major product launches, platform enhancements, and customer-facing capabilities.
Partnering with PMs and Eng to define clear requirements, success metrics, and launch criteria.
Anticipating risks, resolving dependencies, and ensuring smooth execution across engineering and GTM teams.
Improving execution rigor, building visibility into progress, blockers, and outcomes across multiple teams.
Driving operational excellence through consistent program cadences, postmortems, and lessons learned.

About you:

BS/MS in Computer Science, Engineering, or a related technical field.
8-10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments.
Deep technical background in AI/ML systems, LLMs, and agents, with an ability to translate complex capabilities into practical product impact.
Strong understanding of software product development, including API design, data systems, and product integration patterns.
Ability to structure multi-quarter product programs with measurable outcomes.
Excellent written and verbal communication skills; able to translate between technical and business contexts.
Demonstrated ability to manage through ambiguity, anticipate risks, and build alignment across diverse teams.
A builder mindset; proactive, collaborative, and focused on enabling teams to deliver their best work.

Location:

This role is hybrid (4 days a week in our San Francisco office)

Compensation & Benefits:

The standard base salary range for this position is $198,000 - $235,500 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

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