Description
Position summary
The Associate runs recurring and event-driven programs that produce GLG expert content, including channel, customer, supplier and distributor checks. Using research objectives, respondent criteria and approved question sets established by a subject matter expert, the Associate identifies and screens appropriate GLG Network Members, manages outreach and participation, coordinates AI-moderated interviews, reviews completed transcripts, coordinates required compliance and editorial reviews, and carries each program through publication.
A typical Associate manages several programs simultaneously, each involving multiple Network Member interviews within a defined turnaround. The work is high-volume and deadline-driven and requires sound judgment in determining which Network Members have the relevant experience and visibility for each topic.
Key responsibilities
Network Member identification and engagement
- Search GLG’s network to identify members whose role, experience, seniority, geography and industry exposure match the criteria for each program.
- Assess whether prospective participants have direct, relevant knowledge of the topic and prioritize outreach accordingly.
- Manage outreach, responses, follow-up and participation to complete each program on schedule.
- Confirm that selected Network Members meet established eligibility and participation requirements.
- Build and maintain a viable pool of qualified Network Members for recurring programs.
Program execution
- Launch and manage assigned programs using approved workflows, question sets and production timelines.
- Coordinate Network Member participation in interviews, including AI-moderated sessions, and track progress through completion.
- Maintain accurate workflow status and flag capacity or delivery risks before they affect the production calendar.
Quality review and publication
- Review completed interviews for question coverage, consistency, clarity and material gaps.
- Flag weak Network Member fit, incomplete or off-target responses, workflow failures and content requiring subject matter expert review.
- Coordinate required compliance and editorial reviews, address operational queries and publish approved content.
- Complete required classification and tagging so published content is discoverable and usable by clients.
Process improvement and development
- Identify recurring workflow problems and recommend practical improvements to templates, instructions, screening criteria and process steps.
- Build familiarity with assigned sectors and investor-relevant topics through structured training, earnings materials and calibration reviews.
- Use AI-enabled research and moderation tools within established quality, confidentiality and compliance requirements.
Required qualifications
- 1–4 years of experience in research operations, primary or market research, an expert network, knowledge services, consulting research, financial-services research support or a comparable analytical environment.
- Strong process discipline and the ability to manage several concurrent programs with distinct deadlines, participant pools and question sets.
- Basic business and financial literacy, including a high-level understanding of how companies generate revenue, profit and cash.
- Ability to understand a research objective, assess whether an individual’s experience is relevant and recognize when a response does not address the questions asked.
- Clear written and spoken English, sound judgment and confidence escalating quality or workflow concerns.
- Comfort with high-volume outreach and screening, along with the persistence to complete programs against deadlines.
- Consistent attention to accuracy, confidentiality and compliance requirements.
Preferred qualifications
- Exposure to expert interviews, survey or panel operations, equity or credit research support, consulting research delivery or client-service workflows.
- Ability to learn unfamiliar industries and business topics quickly.
- A relevant degree or professional qualification in business, finance, economics or another applicable field.
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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