Client Service Representative

GoodVetsPhoenix, Arizona, United States · Posted 2 months ago

Full-timeEst. 34,240 USD

Description

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

This is a ~30 hour per week role! The ideal schedule will cover 3x10 hour shifts across the week (Mon-Sun). As hospital grows, the role has potential to be full time 40 hours.

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do:

Deliver elevated customer service with warmth, empathy, and professionalism
Greet clients and manage the check-in/check-out process with efficiency and care
Answer and triage phone calls using a multi-line system
Schedule appointments, procedures, and follow-ups in coordination with the clinical team
Process payments and ensure accurate invoicing
Monitor the flow of patients and clients throughout the day
Maintain a clean and organized reception and lobby area
Communicate effectively with doctors, technicians, and managers to ensure smooth operations
Assist emotionally stressed clients with compassion and clarity
Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:

Availability to work evenings and weekends
Previous veterinary or medical front-desk experience (preferred, not required)
Strong communication and interpersonal skills
Comfort working in a fast-paced environment with multiple priorities
Familiarity with Windows-based systems and practice management software (or a willingness to learn)
A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer:

Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

Ready to take the next step in your career?

At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.

Apply today and let’s build something exceptional—together.

Compensation Range

$17—$20 USD

GoodVetsCharlotte, North Carolina, United States

Est. 35,200 USD

Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and…

Full-time

Client Service Representative1 month ago

GoodVetsCharlotte, North Carolina, United States

Est. 35,200 USD

Full-time

Client Service Representative2 months ago

GoodVetsSan Jose, California, United States

Est. 43,600 USD

Full-time

Client Service Representative10 days ago

GoodVetsPalmetto, Florida, United States

Est. 37,440 USD