Description
Install Coordinator
The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office. Represent the company with customers by handling questions or complaints. The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.
Location: Meridian, ID
Pay: $22-30/hr
Responsibilities:
- Professionally answering the phone in a polite, friendly manner.
- Advocates for the customer and ensures a quality install experience.
- Responsible for returning all customer requests within the same business day.
- Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
- Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.
- Responsible for confirming installations with customers the day before installation and documenting in CRM software.
- Manage pending installations weekly by contacting customers and adding notes to CRM software.
- Establish customer rapport to ensure the highest levels of satisfaction.
- Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
- Submit all installed equipment registration and any rebates electronically on customer's behalf.
- Responsible for sending out daily scheduling emails for all install technicians.
- Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
- Communicates to all required departments when a job is scheduled and is the “hub” for installation.
- Process all install paperwork timely and conduct job costing daily for commissions.
- Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.
- Additional duties as needed.
Skills/Qualifications:
- ServiceTitan experience preferred
- Scheduling experience
- Customer service background
- Multi-technician scheduling
- Construction or home services experience
- High school diploma or general education degree (GED).
- Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
- Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
- Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
- Ability to establish a professional and productive rapport with internal personnel and external customers.
- Ability to read, interpret, and explain Company procedures and policies.
What we have to offer you!
- Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
- Employee Discount
- Employee Referral
- You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
- Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
Similar jobs
Est. 46,240 USD
Install Coordinator The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting cli…
Est. 35,200 USD
Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experien…
Est. 45,120 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Action Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goal…
Est. 21,400 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Action Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goal…
Est. 52,000 USD
Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experien…
Est. 100,000 USD
Service ManagerAction Garage Door | Meridian / Boise, IdahoFull-Time | On-SiteBase Salary: $80,000 + Performance BonusTotal Compensation Potential: $100,000–$120,000+ Build a Winning Team. Develop Great Technicians. Driv…
Est. 70,000 USD
Now Hiring: Garage Door Master Technician / Installer Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, us…
Est. 70,000 USD
Now Hiring: Garage Door Master Technician / Installer Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, us…
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 90,000 USD
Est. 41,760 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! Title: Customer Service Representative Location: Onsite - Sequim, WA Pay: $19-25/hr (DOE) At Kitsap…
Est. 85,000 USD
🚪 Ready to Open the Door to Unlimited Earning Potential? Join Our High-Performing Sales Team! 🚪 Are you a motivated sales professional looking to boost your income and grow your career? As an industry leader in garage…
Est. 47,500 USD
Customer Service Representative / Dispatcher Gaithersburg Garage Doors | Rockville, MD Home Service Experience Preferred | Hiring Immediately Have you worked in HVAC, plumbing, electrical, garage doors, roofing, restorat…
Est. 21,500 USD
About Us: At Action, we specialize in high-quality garage door installation, service, and repair. With a commitment to craftsmanship and customer satisfaction, we’ve built a reputation as a trusted name in our community.…
Est. 130,000 USD
Who We Are We are a rapidly expanding garage door services company, focused on delivering premium installation, repair, and maintenance services for residential and commercial customers across the U.S. Our team is the dr…
Est. 150,000 USD
General Manager Action Garage Door Meridian, ID | Full-Time | On-Site | $125,000–$175,000 Base + Performance Bonus Relocation Assistance available for candidates willing to relocate to Meridian, ID Lead a Winning Team. B…
Est. 150,000 USD
General Manager Action Garage Door Meridian, ID | Full-Time | On-Site | $125,000–$175,000 Base + Performance Bonus Relocation Assistance available for candidates willing to relocate to Meridian, ID Lead a Winning Team. B…
Est. 132,500 USD
🚪 Ready to Open the Door to Unlimited Earning Potential? Join Our High-Performing Sales Team! 🚪 Are you a motivated sales professional looking to boost your income and grow your career? As an industry leader in garage…
Est. 80,000 USD
Now Hiring: Garage Door Master Technician Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, using your mec…
Est. 19,500 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Garage Door Doctor, we’re more than just a small business—we’re a close-knit team with BIG goals…
Est. 34,240 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Door Serv Pro, we’re more than just a small business—we’re a close-knit team with BIG goals and…
Est. 44,800 USD
📞 Customer Service Representative (Residential Home Services) 📍 Kansas City, KS💲 $20–$24/hour🏡 Hybrid Opportunity Available After Training | Saturdays Required Do You Thrive on Helping Others, Solving Problems, and B…
Est. 75,000 USD
🔧 Hiring Immediately – Garage Door Install Technician 📍 Meridian, ID💰 Realistic Annual Earnings: $56,000–$94,000+ ($20/hr during training)🚚 Company Vehicle | Paid Training | Full Benefits | Year-Round Work Looking fo…
Est. 80,000 USD
🚪 Join the Action Garage Doors Team – Where Every Door You Open Leads to a New Opportunity! Do you love working with people, solving real-world problems, and being the go-to expert your community can rely on? At Action…
Est. 80,000 USD
🚪 Join the Action Garage Doors Team – Where Every Door You Open Leads to a New Opportunity! Do you love working with people, solving real-world problems, and being the go-to expert your community can rely on? At Action…
Est. 38,080 USD
Warehouse Logistics Specialist Location: Charlotte/Indian Trail, NCPay: $17.00 – $21.00 / hour Join Tip Top Garage Doors, a trusted and growing local company serving greater Charlotte and surrounding areas with residenti…
Est. 55,000 USD
Customer Service Representative 📍 Mesa, AZ | Full-Time Starting Pay: $17–$25 per hour, plus incentive bonusesRealistic Annual Earnings: $40,000–$70,000 Join Goody Garage Doors—Where Every Call Opens the Door to a Great…
Est. 46,400 USD
🚪 Step Into a Career That Opens Doors with Garage Door Medics! 🚪 Customer Service Representative | San Diego, CAHourly: $22-$25/hr Monday - Friday with occasional weekends ** Why Join Us?** A People-First Company Built…