Description
📍 Location: PDQ Doors - Milford, Ohio
💵 Annual Salary: $65,000-75,000 (Based on Experience & Performance)
Reports To: General Manager / Brand President
About the Role
PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.
What You'll Do
Lead & Develop the Team
- Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
- Set clear expectations and hold the team accountable to company standards
- Lead daily huddles and team meetings
- Foster a positive, high-performance culture
Drive Department Performance
- Monitor key performance metrics, including:
- Revenue per technician
- Average ticket
- Close rate
- Membership sales
- Customer satisfaction
- Callback and warranty rates
- Technician efficiency
- Develop action plans to improve results and department profitability
Oversee Daily Operations
- Manage technician schedules and workflow
- Ensure jobs are completed accurately and efficiently
- Support dispatch and customer service teams
- Maintain consistent service quality and operational standards
Recruit & Develop Talent
- Interview and help hire top technicians
- Lead onboarding and training for new employees
- Conduct 30, 60, and 90-day check-ins
- Build a strong pipeline of future talent
Deliver an Exceptional Customer Experience
- Resolve customer escalations professionally
- Coach technicians on communication and service excellence
- Help turn challenging situations into positive customer experiences
What We're Looking For
- 5+ years of experience in the service industry
- 3+ years of leadership experience
- Experience managing and coaching field technicians
- Strong understanding of service performance metrics (KPIs)
- Proven ability to improve team performance and profitability
- Experience handling customer escalations
- ServiceTitan experience is a plus
You'd Be a Great Fit If You Are...
- A strong leader who leads by example
- Results-driven and accountable
- An effective coach who enjoys developing others
- Organized and process-oriented
- Comfortable making decisions using data and KPIs
- A clear communicator who builds trust with employees and customers
What Success Looks Like
Within your first 90 days, you'll:
- Build relationships with your team
- Establish regular coaching and accountability
- Improve technician performance and operational consistency
- Reduce callbacks and warranty issues
- Increase revenue, customer satisfaction, and overall department performance
If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.
-
💵 Competitive Salary: $65,000 – $75,000 per year
- 🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
- ⛽ Company Vehicle, Tools & Gas Card
- 🧾 401(k) with Company Match, HSA & FSA Options
- 📅 Paid Time Off & Holidays
- 🎁 Employee Discounts & Referral Bonuses
- 📚 Ongoing Training & Development Opportunities
- 🚀 A Clear Path to Growth within a National Family of Service Brands
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
Similar jobs
Est. 47,500 USD
🚪 Open the Door to a Rewarding Career in Garage Door Service & Installation!Location: Milford, OHCompany: PDQ Doors (Part of the Guild Garage Group) Do you thrive on solving problems, working with your hands, and he…
Est. 130,000 USD
🚪 In-Home Sales Representative (Paid Technical Training) 📍 Milford, OH | PDQ Garage Doors 💰 Earn $110,000–$150,000+ Per Year💸 Uncapped Commissions🚚 Company Vehicle🎓 Paid Technical Training Provided🏆 No Garage Door…
Est. 80,000 USD
Now Hiring: Garage Door Master Technician Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, using your mec…
Est. 90,000 USD
Est. 100,000 USD
Service ManagerAction Garage Door | Meridian / Boise, IdahoFull-Time | On-SiteBase Salary: $80,000 + Performance BonusTotal Compensation Potential: $100,000–$120,000+ Build a Winning Team. Develop Great Technicians. Driv…
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 85,000 USD
🚪 Ready to Open the Door to Unlimited Earning Potential? Join Our High-Performing Sales Team! 🚪 Are you a motivated sales professional looking to boost your income and grow your career? As an industry leader in garage…
Est. 105,000 USD
🚪 Join the Door Serv Pro Family – Where Every Door You Open is a New Opportunity! Do you love working with people, solving real problems, and being the hero your neighbors didn’t know they needed? At Door Serv Pro, we’r…
Est. 70,000 USD
Now Hiring: Garage Door Master Technician / Installer Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, us…
Est. 70,000 USD
Now Hiring: Garage Door Master Technician / Installer Build a Skilled Trade. Join a Growing Team. Unlock Your Future. Are you a hands-on problem solver who takes pride in your work? Do you enjoy working independently, us…
Est. 52,000 USD
Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experien…
Est. 132,500 USD
🚪 Ready to Open the Door to Unlimited Earning Potential? Join Our High-Performing Sales Team! 🚪 Are you a motivated sales professional looking to boost your income and grow your career? As an industry leader in garage…
Est. 105,000 USD
🚪 Join the Door Serv Pro Family – Where Every Door You Open is a New Opportunity! Do you love working with people, solving real problems, and being the hero your neighbors didn’t know they needed? At Door Serv Pro, we’r…
Est. 35,200 USD
Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experien…
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 45,120 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Action Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goal…
Est. 21,400 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Action Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goal…
Est. 130,000 USD
Who We Are We are a rapidly expanding garage door services company, focused on delivering premium installation, repair, and maintenance services for residential and commercial customers across the U.S. Our team is the dr…
Est. 37,600 USD
🚪 Join Garage Door Specialist – Where Every Call Opens the Door to a Great Career! 🚪Customer Service Representative | Raleigh, NC Hourly Pay: $18–$20 | Full-Time Position Shift: Monday - Friday 8am-5pm Do You Thrive on…
Est. 90,000 USD
🚪 Garage Door Sales Consultant*
Est. 19,500 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! At Garage Door Doctor, we’re more than just a small business—we’re a close-knit team with BIG goals…
Est. 35,200 USD
🚪 Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career! 🚪Customer Service Representative | Pelham, AL Hourly Pay: $16–$20 | Full-Time Position Do You Thrive on Helping Others, Solving Prob…
Est. 47,500 USD
🚪 Open the Door to a Rewarding Career in Garage Door Service & Installation!Location: Roselle, ILCompany: Four Seasons (Part of the Guild Garage Group) Do you thrive on solving problems, working with your hands, and…
Est. 41,760 USD
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here! Title: Customer Service Representative Location: Onsite - Sequim, WA Pay: $19-25/hr (DOE) At Kitsap…
Est. 80,000 USD
🚪 Join the Action Garage Doors Team – Where Every Door You Open Leads to a New Opportunity! Do you love working with people, solving real-world problems, and being the go-to expert your community can rely on? At Action…
Est. 80,000 USD
🚪 Join the Action Garage Doors Team – Where Every Door You Open Leads to a New Opportunity! Do you love working with people, solving real-world problems, and being the go-to expert your community can rely on? At Action…
Est. 125,000 USD
Garage Door Technician — Paid Training + $100K+ Earning Potential Location: Charlotte, NCTraining Pay: $24 per hourAfter Training: Performance-based pay with realistic earning potential of $100,000+ annually Build a Hand…
Est. 62,500 USD
🚪 Garage Door Technician – Indianapolis, INGarage Door Doctor | Pay: $20–$25/hrYour next great opportunity starts here! Do you enjoy working with your hands, solving real-world problems, and being the friendly face your…
Est. 90,000 USD
🚪 Garage Door Technician – Sales & Service Professional – Rockville, MD Gaithersburg Garage Doors | Family-Owned | Career Growth Pay: Total compensation after training $80K-100K. $20-30/hr during training Do you lov…
Est. 72,250 USD
Garage Door Master Tech Apprentice – Join Our Growing Team! Location: West Valley City, UT Employment Type: Full‑Time Join One of Utah’s Fastest‑Growing Companies Are you a top‑tier professional ready to launch a meaning…