Description
About The Team:
The Home Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day to day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, from ensuring route coverage to maintaining service quality aligned with our promise to customers. The Home Delivery Coordinator leverages multiple systems, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis tools, to identify trends, rectify errors, and improve overall performance. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do. The Home Delivery Coordinator will exemplify a hands on, problem solving mindset, a commitment to learning and an egoless, collaborative approach while relentlessly prioritising for long term success.
What You Will Be Doing:
- Oversee daily delivery operations, ensuring all routes are covered efficiently by DSPs.
- Monitor live delivery systems and address any operational challenges in real-time.
- Review EPOD images and performance data to ensure service quality aligns with customer expectations.
- Escalate unresolved or critical issues to appropriate DSPs or internal management.
- Identify, analyse, and implement solutions for recurring operational challenges.
- Use data tools (e.g., Excel) to analyse trends, identify errors, and uncover opportunities for improvement.
- Prepare and present regular performance reports, highlighting key insights and actionable recommendations.
- Maintain cost awareness in all operational decision-making and improvement initiatives.
Who You Are:
- Experience in home delivery operations or a similar logistics/transport role.
- Demonstrated ability to manage day-to-day operations with multiple variables.
- Exceptional organisational and time management skills.
- Proficiency in data analysis tools (e.g., Excel, Google Sheets).
- Strong analytical and problem-solving skills.
- Strong ability to build partnerships with internal and external stakeholders.
- Excellent relationship management and communication abilities.
- Proven experience in team management.
What you will get in return:
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
Location: HelloFresh, 1 Holme Lane, Spondon, Derby DE21 7HW. This is an onsite role.
Shifts: Any five days out of seven, day shifts, will include at least one weekend day
To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
Similar jobs
Est. 30,000 GBP
About The Team:The Home Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day to day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a n…
Est. 35,000 GBP
About The Role:Lead the day-to-day operation of your shift, ensuring the safe, efficient, and high-quality delivery of customer orders. Drive operational performance through strong leadership, accountability, continuous…
Est. 65,000 GBP
About The Team: The Senior Logistics Transport Manager has end-to-end responsibility for the transport function, owning the overall P&L, service performance, and strategic design of the transport network. Covering fi…
Est. 35,000 GBP
About The Team: The Inbound/Outbound Supervisor plays a key role in the daily operations of our Distribution Centre, managing both inbound (receiving) and outbound (dispatch) activities. This hands-on role is responsible…
Est. 80,000 GBP
About The Team: The Senior Transport Manager has end-to-end responsibility for the transport function, owning the overall P&L, service performance, and strategic design of the transport network. Covering final mile,…
Est. 80,000 GBP
About the role: As Associate Director of Logistics for the UK and Ireland, you will lead the end-to-end Logistics function, with overall responsibility for team leadership, P&L management, and operational performance…
Est. 65,000 GBP
About The Team: The Senior Operational Excellence Engineer sits within the UK Operational Excellence team and plays a key role in designing, executing, and scaling high-impact continuous improvement initiatives across He…
Est. 55,000 GBP
About The Team: The Operational Excellence Engineer sits within the UK Operational Excellence team and plays a vital role in driving the delivery, implementation, and continuous improvement of production technologies, pr…
Est. 35,000 GBP
About The Team:This role oversees the smooth operation of the automated equipment during production; from setting up the equipment to analysing data to provide improvement areas. This is done through effective communicat…
Est. 90,000 GBP
About the role: As Associate Director of Logistics for the UK and Ireland, you will lead the end-to-end Logistics function, with overall responsibility for team leadership, P&L management, and operational performance…
Est. 55,000 GBP
About The Team: As an Operations Manager, you will work directly with our Senior Operations Manager and will be responsible for the running of successful shifts to ensure you have a skilled, motivated team so that all of…
Est. 55,000 GBP
About The Team:As the Senior Site Services Manager, you will lead all aspects of facilities and maintenance operations across the site, ensuring a safe, efficient, and high-performing environment. You'll oversee building…
Est. 55,000 GBP
About The Team:As the Senior Facilities Manager, you will lead all aspects of facilities and maintenance operations across the site, ensuring a safe, efficient, and high-performing environment. You'll oversee building an…
Est. 29,191 GBP
Technical Operative - Days Derby, UK Rate of Pay: £13.98/hour About The Team: To primarily maintain and be first responder for Frozen Fish Labelling and DMP/ILP related issues. This will be a semi-technical role and trai…
Est. 55,000 GBP
Job Title: Engineering Supervisor Location: Smart parc, Spondon, Derby DE21 7HW Shift Pattern: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600. Let's Discuss What's On The Table For You: ● 70% off He…
Est. 55,000 GBP
Job Title: Engineering Shift Manager Location: Smart parc, Spondon, Derby DE21 7HW Shift Pattern: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600. Let's Discuss What's On The Table For You: ● 70% off…
Est. 55,000 GBP
About The Team: The Planning team is the most data-driven team at HelloFresh: we plan, schedule and analyse the production of every box before it reaches our hungry customers across the UK. It's a team where technical sk…
Est. 55,000 GBP
About The Team: The Planning team is the most data-driven team at HelloFresh: we plan, schedule and analyse the production of every box before it reaches our hungry customers across the UK. It's a team where technical sk…
Est. 31,415 GBP
QA Technical Auditor - Nights Derby, UK Rate of Pay: £13.98/hour + 20% Nightshift uplift About The Team: The QA Technical Auditor is responsible for maintaining and enhancing the food safety and compliance standards of t…
Est. 65,000 GBP
About The Team: The Planning team is the most data-driven team at HelloFresh: we plan, schedule and analyse the production of every box, and start the process of feeding the UK. With hundreds of thousands of customers re…
Est. 29,155 GBP
ISQA Stock Controller - Days Derby, UK Rate of Pay: £13.98/hour About The Team: This is a fantastic opportunity for someone with warehouse or stock management experience to join a rapidly growing team. You will support I…
Est. 55,000 GBP
We are seeking a high performing, driven individual to join our supply chain operations team. You will have category/sub-category ownership of our inbound operations and report into the Supply Chain Manager. This is the…
Est. 55,000 GBP
We are seeking a high performing, driven individual to join our supply chain operations team. You will have category/sub-category ownership of our inbound operations and report into the Supply Chain Manager. This is the…
Est. 65,000 GBP
We are looking for a commercially savvy, data-driven Senior Finance Analyst to join our UK and Ireland finance team. You will be integral in evolving, transforming and streamlining our ways of working across the breadth…
Est. 55,000 GBP
Join our Food Safety & Quality Assurance team and play a key role in maintaining the highest standards across our operations. In this dynamic position, you'll take ownership of day-to-day compliance activities, ensur…
Est. 29,943 GBP
Outbound Operative Derby, UK Rate of Pay: £13.98/hour + 20% Nightshift Uplift About the Team: The Inbound/Outbound Operative is responsible for the uninterrupted flow of goods out of the Warehouse. Reporting to the Outbo…
Est. 65,000 GBP
To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time. About the job:For our ambitious and fast-growing team in Lon…
Est. 29,336 GBP
Outbound Operative Derby, UK Rate of Pay: £13.98/hour (+20% Night shift uplift) About the Team: The Inbound/Outbound Operative is responsible for the uninterrupted flow of goods out of the Warehouse. Reporting to the Out…
Est. 55,000 GBP
Junior Growth Manager As a Junior Growth Manager you’ll play a key role in driving the next phase of growth for the Partnerships channel within the HelloFresh Group. If you are a keen negotiator, analytical, have a stron…
Est. 65,000 GBP
About the job: We are looking for a Commercial Analytics Manager to join our ambitious and fast-growing Commercial Finance team in London - this is a unique role where commercial analytics meets technical know-how, with…