Description
About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Responsibilities:
Team Leadership & Operations
- Oversee daily CCS team operations including staffing, scheduling, and workload management to ensure consistent service delivery and member experience.
- Serve as the primary escalation point for clinical, operational, and member experience issues, removing barriers to care delivery.
- Conduct regular 1:1s, team check-ins, and operational reviews to maintain alignment and accountability.
- Lead rollouts of new tools, systems, and processes; train team members and drive adoption of updated workflows and protocols.
- Champion a culture of continuous improvement and operational excellence.
Program Strategy, Design & Scalability
- Lead strategic and operational program initiatives from scoping through execution, defining goals, success metrics, deliverables, and resource plans.
- Design and implement scalable workflows to support program growth, new client onboarding, and expanded member reach.
- Document and standardize best practices across the CCS team and partner operations; build tools and resources to support accurate, consistent member information delivery.
- Identify inefficiencies and lead continuous improvement initiatives aligned with Cancer Care and Infusion strategic priorities.
Data, Performance & Compliance
- Collect, analyze, and interpret operational data to inform decision-making and measure program success.
- Build and maintain dashboards and reports to track KPIs, surface insights to leadership, and drive corrective action where needed.
- Ensure program compliance with HIPAA, CMS, and internal policies; support quality improvement initiatives and prepare regular performance reports for leadership and stakeholders.
Cross-Functional Collaboration & Leadership Partnership
- Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams to align on goals and ensure seamless execution across care settings.
- Partner with senior leadership on high-priority initiatives, providing structured recommendations on new opportunities, pilots, and partnerships.
- Serve as a key connector and liaison between the CCS program team and senior leadership, facilitating communication and eliminating organizational silos.
Requirements
- Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred
- 5+ years of experience in healthcare program management, clinical operations, or a related health services role
- Background in health coaching, health education, or direct patient/member engagement
- Demonstrated experience leading and developing a clinical or health services team
- Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports
- Proficiency in Microsoft Office Suite, including Excel and SharePoint
- Excellent communication, organizational, and stakeholder management skills
- Ability to work independently in a hybrid environment; must be Dallas area based
Preferred Qualifications
- Experience building or scaling a healthcare program in a startup or high-growth environment
- PMP or similar project management certification
- Prior experience supporting medical or surgical team
- Experience with EHR systems and healthcare analytics platforms and Sales Force
Strong Candidates Will
- Demonstrate a builder's mindset — excited to create str
Similar jobs
Est. 85,000 USD
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in th…
Est. 85,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 140,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 55,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 60,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 55,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 280,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 115,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 115,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 85,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 48,480 USD
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, in…
Est. 120,000 USD
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, in…
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
Est. 110,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 105,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 115,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 94,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 105,000 USD
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedic…
Est. 85,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Est. 65,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 55,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…
Est. 95,000 USD
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, w…
Est. 120,000 USD
We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to…
Est. 140,000 USD
Senior Product Manager - Data Onboarding Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every cl…
OVERVIEW: The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript libra…
Est. 120,000 USD
Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop diffe…
Est. 115,000 USD
About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with…
Est. 120,000 USD
About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with…
Est. 140,000 USD
Who We Are Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemb…
Est. 95,000 USD
Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support…