Service Advisor, Munich (m/f/d)

Lucid MotorsMunich, Bavaria, Germany · Posted 22 days ago

Full-timeEst. 45,000 EUR

Description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment 

The Role:

Greet clients promptly and offer excellent customer experience at all steps of the service process

Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience

Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)

Consult with technicians regarding appropriate service options where needed

Accurately document client concerns for diagnosis and repair by technicians

Follow correct repair order documentation procedures

Explain all service options to clients including time and cost estimates

Track all client vehicles through the maintenance and repair process

Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step

Invoice and collect payment

Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise

Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Develop rapport with clients leading to lasting relationships

Have a passion for sustainable transportation and changing the automotive industry

Qualifications:

Education and / or relevant work experience from the automotive industry
4+ years providing excellent customer experience 
Excellent interpersonal skills 
Empathic and patient demeanor 
Problem solving and creative thinking skills 
General automotive knowledge (not required) or willingness to learn 
Ability to explain complicated concepts to clients who may not be familiar with industry terminology
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software 
A valid driver license class

Advantageous:

High level of communication skills

A quick ability to learn and grasp concepts

Knowledge of HV systems, and EV powertrains

Start-up experience and related fast-paced environments

Previous OEM specific EV experience and training

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual perfor

Lucid MotorsAmsterdam, Netherlands

Est. 120,000 EUR

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…

Full-time

Sr. HR Business Partner (R&D)27 days ago

Lucid MotorsNewark, California, United States

Est. 105,000 USD

Full-time

NPI Project Engineer II1 month ago

Lucid MotorsCasa Grande, Arizona, United States

Est. 95,000 USD

Full-time

Senior Motion Planning and Controls Engineer3 months ago

Lucid MotorsNewark, California, United States

Est. 144,000 USD