📢 Hiring Now! Retail Security Dispatcher

Wauwatosa, Wisconsin, United States · Posted 1 month ago

Full-timeEst. 38,080 USD

Description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

📢 Hiring Now! Retail Security Dispatcher🎉

$19.00/Hourly

Ideal candidates will have previous experience as a security command center dispatcher, and/or other safety and protection related fields, including customer service roles.

Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.

The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.

Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours. Must have a clean driving record. Prior security, dispatch, or call‑center experience preferred.

Responsibilities:

Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
Dispatch security officers to calls for service, emergencies, and routine patrols across the property
Maintain clear, professional communication with officers, mall management, tenants, and emergency services
Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
Document all incidents, officer activity, and relevant observations in real-time using security software
Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
Assist with lost-and-found reports, customer assistance calls, and general mall inquiries
Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations
Other duties to be determined by management

Qualifications:

Must be at least 21 years of age or older
High school degree or equivalent
Valid state driver’s license
Valid Wisconsin Guard License
Prior security, dispatch, or call‑center experience preferred
Strong verbal communication skills and ability to multitask in a fast-paced environment
Proficiency with computers, security software, and radio communication systems
Ability to remain composed and make quick decisions during emergencies
High attention to detail and accurate documentation skills
Professional, reliable, and able to work independently and as part of a team
Minimum of one year of customer service experience
Minimum of one year of security experience
Must be able to pass pre-employment screening (background and drug test)