Application Support Specialist- EMR
Medical Informatics Engineering/Enterprise HealthRemote · Posted 2 months agoDescription
We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.
Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.
Key Responsibilities
-
Consult with customers on EMR optimization efforts.
-
Provide best practices to ensure customer success with the EMR.
-
Perform complex configurations to improve workflow efficiencies.
-
Provide an exceptional customer experience in every interaction.
-
Provide training to client users during deployment to alleviate the training burden from the project team.
-
Provide ongoing product education for existing customers.
-
Escalate bug fixes to appropriate staff as needed.
-
Take initiative to maximize opportunities for personal growth in product knowledge.
-
Assist the deployment team with onboarding tasks.
-
Requires up to 10% travel.
Required Qualifications
-
Education: Must obtain applicable product certifications within 90 days of hire.
-
Experience:
-
2+ years of experience providing customer service/support to commercial clients.
-
Experience using and troubleshooting business applications.
-
Effective written and verbal communication skills.
-
Skills:
-
Ability to clearly communicate with professional clients at all levels.
-
Strong organizational skills.
-
Oral presentation, training, and public speaking experience.
-
Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
Why Join Us?
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:
-
Competitive compensation
-
Comprehensive benefits package including medical/dental/vision insurance
-
401k with company match
-
Unlimited Paid-Time off
-
Quarterly bonus program
-
Flexible work schedule
-
Remote work
Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Similar jobs
Est. 55,000 USD
Join Equum Medical and be a driving force in revolutionizing acute care telehealth. As an innovative leader in the healthcare technology industry, Equum Medical is dedicated to transforming how patients access critical m…
Est. 30,000 USD
Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and…
Est. 38,200 USD
Position Objective:This position will provide first line support for computer systems acting as a liaison between information systems and the remainder of the organization. Perform as part of a project management team fo…
Est. 140,000 USD
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to ac…
Est. 165,000 USD
Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Our clinical data only creates value for physicians and patients when it flows reliably thro…
Est. 115,000 USD
Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help pa…
Est. 60,000 USD
Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture,…
Est. 100,000 USD
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a nota…
Est. 34,338 USD
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform…
Est. 80,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 85,000 USD
Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help pa…
Est. 97,500 USD
Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creat…
Est. 110,000 USD
About Precision Medicine At Precision Medicine, we're not just redefining healthcare; we're revolutionizing it! With a mission to empower the evolution of modern medicine, we are dedicated to shaping a future where healt…
Est. 67,500 USD
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a nota…
Est. 110,500 USD
Position Objective:This position serves as a senior analyst who consistently thinks strategically across systems, projects and departments; envisions organizational goals and inspire others to obtain them; translates bus…
Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry te…
Est. 115,000 USD
Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our…
Est. 115,000 USD
Senior Epic Analyst – Infection Prevention (Epic Bugsy/ICON) Position Summary We are seeking an experienced Senior Epic Analyst with expertise in Epic Bugsy/ICON to lead the implementation, optimization, and ongoing supp…
Job Summary In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with le…
Est. 92,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
N-iX warmly welcomes an experienced Senior Full Stack .Net Engineer to join our talented team. Our client brings extensive experience to EHR implementation and workflow redesign to improve clinical care. The company evol…
Est. 112,500 USD
Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality…
The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements s…
Est. 180,000 USD
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to ac…
Est. 125,000 USD
About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administ…
Est. 65,000 USD
Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture,…
Est. 55,000 USD
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. By combining the power of real, personal connections and the convenience of technology, Momentum deliv…
Est. 115,000 USD
Epic Senior Analyst | Quality and Population Health North Point Technology is seeking an experienced Epic Senior Analyst specializing in Quality and Population Health to support clinical applications, population health i…
Est. 95,000 USD
Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our…
Est. 97,500 USD
Job Summary: The Senior Clinical Informatics Analyst serves as a strategic partner to hospital C-suite leadership, clinical executives, and IT leadership, leading the design, build, and optimization of EHR clinical workf…