Description
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and residences across the United States. Our approach is rooted in creating culturally relevant, design-driven experiences that bring together thoughtful service, elevated aesthetics, and a strong sense of place.
About the Role
We are seeking a dynamic and experienced Restaurant Operations Manager. This individual will be responsible for overseeing all aspects of restaurant operations, driving financial performance, and cultivating a high-performing team.
The ideal candidate is a hands-on leader with a deep understanding of hospitality, a passion for service, and a sharp eye for detail. This role requires someone who can balance operational discipline with an intuitive sense of guest experience—creating an environment that is both highly functional and deeply engaging.
Core Responsibilities
Leadership & Culture
- Lead, inspire, and develop a diverse front- and back-of-house team
- Foster a culture rooted in hospitality, accountability, and continuous improvement
- Act as a visible and engaged presence on the floor, setting the tone for service
Operations
- Oversee all daily restaurant operations, ensuring consistency and excellence across service, food, and beverage
- Maintain and elevate service standards in alignment with the MethodCo brand
- Partner closely with culinary leadership to ensure seamless FOH/BOH collaboration
Financial Performance
- Own and manage P&L, budgeting, and forecasting
- Drive revenue through thoughtful programming, guest experience, and operational efficiency
- Monitor labor, cost of goods, and other key metrics to ensure profitability
Guest Experience
- Champion an exceptional and personalized guest experience
- Handle guest feedback with professionalism and urgency
- Build relationships with regulars, VIPs, and the broader Detroit community
People & Development
- Recruit, train, and retain top talent
- Provide ongoing coaching and performance management
- Create clear growth paths and development opportunities for team members
Brand & Collaboration
- Partner with marketing and events teams to support programming and activations
- Uphold the design and experiential integrity of the space
- Collaborate with hotel leadership at Book Tower to ensure alignment across the property
Qualifications
- 5+ years of progressive leadership experience in high-volume, upscale or fine dining restaurants
- Proven ability to lead teams and drive strong financial performance
- Deep understanding of food, beverage, and service standards
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