Services Coordinator I (Sunny Meadows)
MidPen HousingFreedom, California, United States · Posted 6 months agoDescription
About MidPen
At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.
We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.
Property Name: Regional Floater - Monterey County, San Benito County, and Santa Cruz County
Property Type: Family
Floating Services Coordinator
The Floating Services Coordinator plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Floating Services Coordinator provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions to help build trust and engagement.
Responsibilities:
- Deliver onsite programs to multiple sites that meet internal standards, objectives, and regulatory requirements.
- Conduct outreach via door‑to‑door engagement, phone, email, and other strategies to promote available services.
- Prepare and submit required program documentation for MidPen and external agencies.
- Provide low‑ to moderate‑level crisis intervention and complete appropriate follow‑up, including mandated reporting.
- Implement all mandated reporting policies and procedures consistently.
- Engage property‑level partners to support partnership goals and collaborate with local community agencies.
- Monitor partner‑provided services and support community meetings with the Property Manager.
- Assess community needs, contribute to property planning, and deliver individualized resident service coordination.
- Maintain accurate records, track service activities regularly, and ensure timely reporting per Services’ policies.
- Participate in team meetings and events, keep supervisors informed, build collaborative relationships, and perform other assigned duties.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.
Knowledge, Skills, and Abilities
- Demonstrated customer service orientation and strong relationship-building skills
- Solid judgment, discretion, and problem-solving skills when working with residents
- Desire to work with underserved populations
- Strong attention to detail and organizational skills and demonstrated ability to work independently
- Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
- Satisfactorily pass required background check
- Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
Physical Requirements
- Constantly perform desk-based computer tasks, frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
- Rarely twist/bend/stoop/squat, kneel/crawl
Working Conditions
- Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
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