Description
- Build, coach and lead the Americas and Japan/Apac Customer Success teams
- Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
- Drive the team to hit Key Performance Indicators
- Mentor the team to maintain account hygiene, health, and indicators
- Participate in revenue and health forecasting
- Partner with stakeholders to define and deliver on a best-in-class customer experience
- Personally work with our largest customers (10K+ employee size) to establish executive relationships
- Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
- As a senior leader you will continually demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture
- 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets
- 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company
- Have successfully lead Director level leaders in the past
- Strong foundation in the Customer Success norms, processes, and KPIs
- Excellent communication skills, ability to build relationships and work cross-functionally
- Background of hiring, training, and enabling CSMs with strong performance management skills
- Experience in working with Digital Customer Success and/or Marketing to drive CS at scale.
- Experience driving professional services to deepen customer relationships and accelerate their time to value.
- Excellent ability to identify and resolve problems in CS processes
- Solid understanding of AI, Enterprise SaaS applications and collaboration technology
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Similar jobs
About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate p…
About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate p…
Est. 120,000 USD
We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a m…
Est. 80,000 GBP
About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding expe…
Est. 115,000 USD
About the Team Miro's Customer Support team is on a mission to help our customers quickly solve their problems so they can get back to creating the next big thing. We provide enterprise-grade support with empathy and pas…
About the Team The Innovation Architect sits within Miro's Professional Services organization, specifically inside the MOST (Miro Optimization Services & Training) program. MOST is Miro's subscription-based PS offeri…
Est. 236,000 USD
About the Team The Enterprise Sales team works with large, complex organisations — companies with 3,000 to 15,000 employees — that are rethinking how their teams collaborate, innovate, and bring products to market. Our d…
Est. 80,000 GBP
We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a m…
Est. 120,000 EUR
About the Team At Miro, we're on a mission to empower teams to create the next big thing. As we accelerate our growth across the Nordics, we're looking for a strategic, results-driven leader to shape and execute our go-t…
About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner clos…
About the Team The Commercial team sits at the heart of Miro’s new business engine. We work with mid-market companies — from 500 to 3,000 employees — at a moment when they’re large enough to demand a real evaluation proc…
About the RoleThe Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.MOST is Miro’s annual professional services…
Est. 80,000 USD
We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a m…
Est. 60,000 USD
We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today. If you're looking to make a m…
Est. 550,000 USD
About the Team The AMER Sales team is a cornerstone of Miro’s GTM strategy, leading the charge in transforming how the world’s most dynamic companies innovate through our AI-powered workspace. You will lead a high perfor…
Est. 120,000 EUR
About the Team Miro is looking to hire a strong leader to lead our go-to-market presence in the Enterprise Segment of our DACH region, lead that part of the DACH Sales team, and contribute to driving the company through…
Est. 60,000 EUR
About the Team The CommercialTeam is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you will…
Est. 80,000 EUR
About the Team The Commercial team is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you wil…
Est. 248,500 USD
About the Team Come join a high-performing AMER Channel Partnerships team at Miro, a fast-growing B2B SaaS company. We are a collaborative, inclusive, and globally distributed group focused on building an expansive partn…
Est. 85,000 DKK
About the Team This role sits within Miro’s Lifecycle and Education team, part of the broader Integrated Marketing organization. We partner closely with Growth Marketing and Product teams, PMM, GTM teams, and more. Lifec…
Est. 230 USD
About the Team The Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Manufacturing, you'll…
About the Team Miro’s Advisory Services team sits within the Professional Services organization and is focused on strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design,…
Est. 120,000 DKK
About the Team Miro is a fast-growing engineering organization building a business-critical collaboration platform used by companies around the world. As our product and infrastructure scale, we are looking for a Senior…
Est. 230 USD
About the Team The Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Fashion, you'll report…
Est. 80,000 EUR
About the Team The Account Management team is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the largest orga…
Est. 55,000 USD
About the Team As a core member of the Workplace department, the Operations function is responsible for delivering amazing services to Mironeers. We are a forward-thinking team that uses innovative technology and a data-…
Est. 120,000 DKK
About the Team At Miro, design is intrinsic in everything we do. As a business we are on a mission to redefine how great work is done, and as a design team we aim to make that as easy and delightful as possible. The desi…
Est. 140,000 USD
Our Team’s Mission We empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value.Our Team’s Vision We are Miro's strategic ed…
Est. 80,000 EUR
About the Team The Strategic Key Account Executive is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the larg…
Est. 144,000 USD
We’re looking for a Senior Threat Detection & Intelligence Engineer to help us understand how adversaries operate, detect meaningful threats early, and lead investigations when it matters most. This role sits at the…