Description
The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development.
MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure.
We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week.
Cool things you’ll do
You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll:
- Solve customer challenges across architecture, performance, recovery, and security
- Lead investigations from diagnosis to resolution, providing clear, actionable guidance
- Partner with Product Management and Engineering to advocate for customers and improve MongoDB
- Build tools, documentation, and training while mentoring peers and raising technical excellence
What you need
We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following:
- 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field
- Experience running complex, mission-critical production database systems
- Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting
- A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS
- Ability to read code and write basic scripts in one or more languages, such as Python, Java, JavaScript, Go, C++, or Ruby
- Experience analysing issues across the application, database, operating system, storage, and infrastructure layers
- Awareness of customer workloads, including performance, availability, scalability, and security requirements
- Excellent customer communication, prioritisation, collaboration, and decision-making skills, including the judgement to seek help when needed
Bonus Points
- Python experience and familiarity with agent frameworks such as LangGraph or CrewAI
- Experience with distributed full-text, vector, or semantic search, such as Solr, Lucene, or MongoDB Vector Search
- Experience building or supporting agentic AI applications, workflows, or integrations
- Experience with large-scale relational or NoSQL databases
- Familiarity with MongoDB, Git, LDAP, Kerberos, Active Directory, AWS, Azure, or GCP
- Experience with Kubernetes, containers, enterprise operators, or secure multi-tenant environments
Success Measures
- In 3 months, you’ll complete New Hire Training and build a strong understanding of MongoDB and its ecosystem
- In 6 months, you’ll work confidently with customers, handle a broad range of cases, and complete the MongoDB Certified Associate Database Administrator exam
- In 12 months, you’ll support peers with advanced diagnostics and handle technical escalations independently
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 2273451634
Similar jobs
Est. 80,000 EUR
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
Est. 80,000 EUR
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
Est. 80,000 EUR
The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering develop…
Est. 65,000 EUR
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
Est. 80,000 EUR
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
Est. 120,000 EUR
The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day…
The database market is massive and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern…
Est. 120,000 EUR
MongoDB is seeking a Staff Software Engineer to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allo…
Est. 60,000 EUR
We are seeking passionate and driven individuals with a strong foundation in computer science to join our team. In this role, you'll have the opportunity to design, build, and test software that enhances MongoDB products…
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximatel…
Est. 120,000 EUR
MongoDB is seeking an Engineering Manager to join the Atlas Growth Team. The team is responsible for improving and creating new features for MongoDB Atlas, our developer data platform that accounts for 65% of the company…
Technical Services has nearly 500 global team members in offices spanning the entire globe. The team has offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Bue…
Est. 80,000 EUR
MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational…
Est. 80,000 EUR
MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational…
Est. 60,000 EUR
MongoDB, as a database software and consistently voted the #1 most wanted database preferred by developers, is continuing to attract the most demanding, innovative companies and development teams in enterprise software.…
The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading…
Est. 112,500 USD
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technic…
Est. 80,000 EUR
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
Est. 133,000 USD
MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission critical workloads across cloud, hybrid, and on-premises environ…
Est. 95,000 EUR
As Senior Data Scientist for Engineering Systems you will work independently alongside sharp, generous, and pragmatic engineers from Server Query, Atlas Clusters, and Release Quality, among other teams. Together, we tack…
Est. 120,000 EUR
MongoDB is seeking an Engineering Manager to join the Atlas Organization. The organization is responsible for building MongoDB Atlas, our database-as-a-service offering and fastest growing product. Atlas allows users to…
Est. 120,000 EUR
We are seeking a Staff engineer to design, build, and operate the internal and external Observability stack for the MongoDB platform. Tens of thousands of customers depend on our Observability stack to monitor their data…
Est. 133,000 USD
About the team MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB pr…
Est. 90,000 GBP
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
Est. 80,000 EUR
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
Est. 133,000 USD
MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep techn…
Est. 120,000 EUR
We are seeking a Staff engineer to design, build, and operate the internal and external Observability stack for the MongoDB platform. Tens of thousands of customers depend on our Observability stack to monitor their data…