Vice President, Global Solutions Consulting & Professional Services
NavanNew York, New York, United States · Posted 6 months agoDescription
Navan is seeking a dynamic and vision-driven VP of Global Solutions Consulting & Professional Services to lead, scale, and optimize our enterprise post-sales delivery ecosystem. This person will be a key leader within the post-sales organization, driving both strategy, and high performance execution.
At Navan, our Solutions Consulting (SC) organization is not a reactive support function; it is a high-impact, revenue-generating engine. You will own the strategic framework for client enablement—leading a critical organization across Solutions Consulting, Implementation, and Technical Integrations to ensure customers realize rapid time-to-value and maximum ROI from the Navan platform. You will work with our most important and complex global customers - driving implementation and change management for new clients; and ongoing optimization for our mature client base. You will also play a key role as ‘voice of the customer’ to inform our Product vision and roadmap.
What You’ll Do:
- Architect Global Strategy: Define and execute the long-term vision for a 30+ person global Solutions Consulting (SC), Professional Services and Technical Integrations organization, evolving the team into a strategic weapon for retention, implementation, and revenue growth.
- Drive Financial Transformation: Lead the end-to-end implementation and change management strategy for the Navan Expense suite, re-engineering complex business processes for our clients to drive cost savings, user experience, visibility and efficient month-end close.
- Strategic Value Engineering & Account Retention: Serve as the executive technical lead for Navan’s most complex and mature accounts, performing deep-dive re-configurations, designing creative workarounds for unique business requirements, and leading "at-risk" interventions to secure and stabilize enterprise partnerships. Refine and evolve how Navan demonstrates and articulates client ROI.
- Own Revenue & Performance Levers: Be directly accountable for a revenue-aligned plan, driving direct impact through launch acceleration, retention, and professional services.
- Act as the Strategic Bridge: Serve as the "Voice of the Customer" to Product and Engineering leadership, ensuring that client needs are embedded in the product roadmap and that the right things are prioritized.
- Uplevel Executive Influence: Manage and influence senior-level stakeholders across Sales, Product, and Finance, driving the alignment and strategic clarity required to scale.
- Scale an Elite Org: Recruit, develop, and inspire a multidisciplinary global team across, fostering a culture of extreme ownership and technical excellence.
What We’re Looking For:
- Hyper-Growth B2B Tech Leadership: 8-10+ years of experience leading post-sales delivery, solutions consulting, implementations, or technical account management within high-growth, fast-paced SaaS, Fintech, or B2B enterprise software companies.
- Fintech & Financial Fluency (Preferred): A deep understanding of the "Office of the CFO," including global expense management, multi-entity accounting, and the technical intricacies of fintech integrations.
- Operational Rigor: A proven track record of managing a global P&L and a 25+ person team, with the ability to build scalable processes that balance quality with high-velocity execution.
- Strategic Versatility: An executive who can "fly at multiple altitudes"—capable of presenting a multi-year vision while also diving into the weeds of frontline client needs.
- Communication & Presence: Exceptional executive presence with the ability to navigate high-stakes negotiations and drive alignment across cross-functional partners.
- Adaptability & Speed: Comfort navigating the ambiguity of a hyper-growth environment, thriving in quick decision-making cycles, and aligning with Navan’s fast-paced, user-centric culture.
- Education: Bachelor’s degree in Business or Finance preferred; MBA or CPA is a significant plus.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
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