Description
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Position Overview
Join NISC's Member Success Technical Support team and begin building a rewarding career in technology. In this entry-level role, you'll provide technical support to Members/Customers while gaining hands-on experience with server administration, desktop systems, networking, and business applications. You'll help troubleshoot technical issues, deliver exceptional customer service, and develop foundational skills across Linux, Windows Server, TCP/IP, and related technologies.
This position is ideal for individuals who are curious, adaptable, and eager to learn. Whether you're launching your career with a technology-related degree or leveraging relevant experience, you'll have opportunities to expand your technical knowledge, strengthen your problem-solving abilities, and make a meaningful impact for the Members and Customers we serve.
Work Schedule
- Hybrid (after an initial training period) from one of these office locations:
- Lake Saint Louis, MO
- Mandan, ND
- Hybrid Schedule (after an initial training period): Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
- After-Hours Rotation: Participation in a shared after-hours call rotation
Essential Duties
- Provide Member/Customer support through ACD, change requests, and ongoing issue resolution.
- Assist with the support, maintenance, and troubleshooting of Linux, Windows Server/Desktop, and Mac environments, including hardware, networking, and system connectivity.
- Support the iVUE ecosystem by assisting with environment configurations, upgrades, licensing, SaaS solutions, Single Sign-On, Screen Pop, and related modules.
- Perform routine system administration tasks, including service monitoring, user account maintenance, and connectivity support.
- Monitor system health, availability, and performance using established tools and procedures.
- Research, diagnose, and resolve technical issues while providing timely support and guidance to Members/Customers.
- Document solutions, procedures, and support activities to maintain knowledge resources and promote operational consistency.
- Utilize generative AI tools and technologies to improve productivity, problem-solving, and operational efficiency within the scope of the role.
- Participate in training and professional development activities to build technical knowledge and job proficiency.
- Other duties as assigned.
- Commitment to NISC's Statement of Shared Values.
Knowledge, Skills & Abilities Preferred
- Basic knowledge of computer systems, operating systems, networking concepts, and technical support practices.
- Basic knowledge of Linux, Windows, and Mac operating environments.
- Basic understanding of business software applications and cloud-based technologies.
- Basic understanding of project management concepts and processes.
- Analytical, troubleshooting, and problem-solving skills with attention to detail.
- Effective verbal and written communication skills and the ability to provide exceptional customer service.
- Ability to learn new technologies, processes, and applications in a fast-paced environment.
- Ability to organize and prioritize work, manage multiple tasks, and adapt to changing priorities.
- Ability to build positive working relationships with Members/Customers and coworkers.
- Demonstrated professionalism, initiative, accountability, and a willingness to learn.
- Ability to travel as necessary to meet the goals and objectives of the position.
Education Preferred
Bachelor’s degree in Information Technology, or another related technical field or equivalent experience.
Other Certifications Preferred
Industry-recognized technical certifications such as CompTIA A+, Network+, Linux+, Microsoft Fundamentals, Google IT Support, or equivalent credentials.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Similar jobs
Est. 85,000 USD
About NISC NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technolo…
Est. 124,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to delive…
Est. 115,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to delive…
Est. 115,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to delive…
Est. 125,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1,200+ utilities and broadbands across North America. Our mission is to delive…
Est. 95,000 USD
About NISC NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technolo…
Est. 95,000 USD
Note: This is not an active opening We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available. Would you like to buil…
Est. 124,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver…
Est. 124,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver…
Est. 124,000 USD
Company Overview: For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver…
Est. 55,000 GBP
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 59,400 USD
About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the l…
Est. 85,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 85,000 USD
Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the…
Est. 65,000 GBP
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 85,000 USD
White Pine Innovations is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and…
Est. 124,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 85,000 USD
About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the l…
Est. 124,000 USD
Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the…
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 115,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 124,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 60,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 85,000 USD
Overview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared…
Est. 85,000 USD
Overview: Job Title: Space Development Agency (SDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description:…
Est. 110,000 USD
This job requires active TS/SCI clearance with a CI Polygraph. Please apply only if you have an active TS/SCI clearance with a CI Polygraph. Microsoft System Administrator (Senior / Junior) Position / LCAT: Microsoft Sys…
Est. 90,000 GBP
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Est. 120,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…