Description
As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
Similar jobs
As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical kno…
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical,…
Est. 65,000 EUR
As a solution consultant, you get the best of both worlds. You deep dive into one of our industry-specific solutions to improve our OMP software solution and enrich its functionality. You gather input about our customer’…
Est. 60,000 EUR
Your challenge As a solution consultant, you get the best of both worlds. You deep dive into one of our industry-specific solutions to improve our OMP software solution and enrich its functionality. You gather input abou…
As a product consultant, you use your expertise in one of our supply chain planning domains to support our customer project teams. In cooperation with our product experts, you implement project-specific solutions and bes…
Est. 80,000 EUR
Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming…
As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contributions assist…
As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contributions assist…
Est. 140,000 USD
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Cu…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
The job in short As a Solution Architect, it’s your job to ascertain that envisaged solutions become reality. Taking this client-facing role, you are equally comfortable in deep-dive technical workshops and in board-leve…
As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Cu…
As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Cu…
Est. 80,000 EUR
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
The Role At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, contin…
Your challenge As a product consultant, you use your expertise in one of our supply chain planning domains to support our customer project teams. In cooperation with our product experts, you implement project-specific so…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Your challenge As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contri…
Your challenge As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contri…
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentle…
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As…
The Role At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC and Exxa, Bridgetowne that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on…
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As…
Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming…
Est. 25,000 EUR
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 tri…
The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a…
Est. 65,000 EUR
As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Cu…
Est. 140,000 USD
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer…
Customer Support Specialist (EMEA) Location: Prague or WarsawDepartment: Customer Care Convera is seeking an experienced Customer Support Specialist to join our team . As a Customer Support Specialist, you will play a cr…