Description
At a glance
As the Senior Lead Retail Training Americas, you will define and drive the sales and service culture across the region, transforming how we interact with customers to deliver premium "wow" moments. In this position, you will be responsible for elevating our sales performance through continuous coaching, ensuring that every store in your region operates with the highest service standard to advocate the premium brand vision.
You will deliver a diverse and hybrid model of training, actively shaping and defining how On expands its retail stores globally. Ultimately, you will bridge the gap between global training strategy and regional execution, delivering innovative and exciting learning focused on Onboarding, Sales and Service, Product Knowledge, Clienteling and Omnichannel Strategy, and Leadership Development to our retail teams across the Americas Region.
Your team
You will be based out of On’s New York City office and will oversee the training strategy for the Americas region, including the East Coast, West Coast, Central, and Brazil areas, along with any new markets that are part of On’s regional expansion.
As a leader, you are responsible for sharing knowledge and learnings, and driving continuous improvement across the region through innovative means. You will leverage influential communication to build strong connections and achieve buy-in across a wide network of peers and leaders. You will lead and coordinate a regional team of trainers, providing them with coaching, clear priority setting, and quality assurance, while serving as a trusted advisor to regional retail leadership and reporting directly to Global Retail Training.
Your Mission
- Sales & Service Strategy: Localize global service standards into actionable, sales behaviors. You will leverage our team's skills and capabilities within On’s premium standards and clienteling mindset, ensuring consistency across the region and teams.
- Coaching & Development: Close the "Coaching Gap" across the region. You will implement a robust coaching cadence that starts with Lead Advisors and extends to Store Leaders, ensuring a clear focus on coaching behaviors that drive commercial results.
- Business Acumen: Partner with the Head of Retail and Operations to assess regional performance gaps using store KPIs. You will translate these metrics into agile, bite-sized training interventions that store teams can deploy immediately to improve conversion, average basket size, and customer retention.
- Strategic Regional Alignment: Act as the primary bridge between global training strategy and regional execution. You will localize global service standards and onboarding programs to fit the cultural and business nuances across the region, focusing heavily on transitioning to a premium, customer-centric mindset.
- Team Leadership & Development: Lead and develop area trainers through onboarding and coaching. You will directly oversee the US East Coast while coordinating and supporting training resources across all other areas within the region.
- Partner & Distributor Support: Support retail partners and distributor-led stores by connecting with their training teams and delivering a Train-the-Trainer (TTT) model. You will ensure consistent alignment with premium brand service standards and proactively manage any gaps.
- Regional Roll-outs & Market Growth: Lead the regional roll-out of high-impact training initiatives, including omnichannel selling behaviors, advanced sales competencies, CRM/clienteling customer loyalty programs, and leadership development. You will establish training frameworks tailored to successfully opening new markets while driving efficiency and performance within mature markets.
- Complex Problem Solving & Structure: Comfortably navigate new, complex problems across stores and areas to identify underlying issues and root causes. You will skillfully balance an entrepreneurial, innovative approach with the necessary operational structure and routines required for long-term regional success.
- Advisory & Performance Metrics: Partner with regional leadership (Head of Retail, HR, Ops) to assess competency gaps. You will use regional key performance indicators (KPIs) to refine training strategies, maximize business impact, and report regional results back to global headquarters.
- Budget Management: Take full responsibility for the regional training budget, managing allocations effectively for localization efforts, travel, and expenses.
- Cross-Functional Collaboration: Partner with Customer Service, Commercial, VM, Merchandising, and Talent to unify training content across channels for efficient, fast, and cohesive regional roll-outs.
Your Story:
- 8+ years of experience in retail training, with a proven track record of managing regional training strategies alongside leading, onboarding, and coaching teams of field/area trainers.
- Proven capability in people leadership and development, with a history of setting clear priorities, providing quality assurance, and supporting colleagues to drive continuous improvement.
- Highly comfortable making complex decisions independently and remaining productive under pressure, even when a predefined path or strategy is not available.
- Demonstrated ability to balance entrepreneurial innovation with operational efficiency, challenging the status quo to champion premium new approaches.
- Excellent influential communication skills, with a proven ability to build strong relationships across diverse backgrounds, navigate complex social dynamics, and successfully build cross-functional consensus.
- Proactive and growth-oriented mindset, showing a willingness to take calculated risks and step outside your comfort zone to drive regional success.
- Demonstrated ability to build coaching cultures, ensuring you don’t just train content, but actively develop people’s ability to lead and motivate others.
- Exceptional ability to navigate matrixed organizations, influencing retail leaders to prioritize coaching despite the daily pressures of running a busy floor.
- Excellent project management skills with the ability to drive complex, end-to-end regional initiatives.
- Strong ability to adjust messaging and delivery for different audiences and cultural learning styles.
- Ability to travel up to 60% of the time across the Americas region with occasional travel to other regions and Global Headquarters (Zurich).
- Fluency in additional regional languages such as Spanish and Portuguese is highly advantageous.
Similar jobs
Est. 85,000 GBP
Welcome to On! As one of the world’s fastest-growing premium sportswear brands, we’re redefining performance through pioneering technology, bold innovation, and a commitment to sustainability. As our Lead of DTC & DM…
Est. 245,000 USD
In short As the Head of Merchandising, Footwear, you will chart the strategic course for the footwear category across the Americas, ensuring product assortments align seamlessly with On’s premium brand vision and regiona…
Est. 85,000 USD
In Short As the Lead, Visual Merchandising B2B for North America, you will act as a strategic driver for the brand's physical presence, planning and executing high-impact in-store projects that elevate the retail experie…
Est. 65,000 USD
In short: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detai…
Est. 195,000 USD
In short As the Senior Lead - Real Estate Manager, you will drive the strategic expansion and portfolio management of On’s physical presence across the Americas region. Reporting to the Director of Real Estate & Deve…
Est. 65,000 USD
In short: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detai…
Est. 65,000 GBP
Welcome to On! As one of the world’s fastest-growing premium sportswear brands, On is making waves globally in footwear, apparel, and accessories through pioneering technology, bold innovation, and a commitment to sustai…
Est. 80,000 GBP
AT A GLANCE Welcome to On! One of the World’s fastest-growing premium sportswear brands. At On, we’re redefining the future of sportswear and we’re looking for an adaptable and goal-oriented Senior Lead - Key Accounts to…
In short: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detai…
Est. 120,000 USD
In short As the Senior Lead - B2B Marketing, you will elevate and execute the integrated marketing strategy for various wholesale channels and critical key accounts, serving as the strategic driver and primary consultant…
Est. 80,000 USD
In short As the Senior Specialist - Regional Sales Representative, you will drive market share expansion and brand presence across regional account doors across the Washington, Oregon, Idaho, Montana, and Alaska regions,…
In Summary The Area Lead is responsible for supporting multiple retail Store Leaders across Australia in guiding the business and people strategy to deliver premium consumer experience in the region. Through authentic co…
Est. 65,000 GBP
Welcome to On! As one of the world’s fastest-growing premium sportswear brands, we’re redefining performance through pioneering technology, bold innovation, and a commitment to sustainability. As our Senior Specialist -…
Est. 120,000 USD
In short As the Lead - B2B Digital Marketing, you will drive the digital marketing roadmap and execution for North America, serving as the strategic digital expert and primary owner of B2B digital campaign planning, depl…
Est. 55,000 USD
At a GlanceAs a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer…
Est. 55,000 USD
At a GlanceAs a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer…
Est. 92,500 USD
In Short: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detai…
Est. 65,000 USD
In Short: As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’…
Est. 55,000 USD
At a Glance In short: As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, yo…
In shortThis is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core…
In Short As the Specialist - Technical Representative, you will design and execute integrated marketing support, high-impact technical education, and experiential activations across top-tier regional accounts. Serving as…
In Short As the Specialist - Technical Representative, you will design and execute integrated marketing support, high-impact technical education, and experiential activations across top-tier regional accounts. Serving as…
Est. 65,000 USD
At a GlanceAs a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer…
At a GlanceThis is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s flagship community store in the heart of Tokyo. You will be in charge of the…
Est. 55,000 USD
In Short: As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’…
Est. 55,000 USD
At a GlanceAs a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer…
Est. 195,000 USD
In short As the Senior Lead - B2B Marketing, Run Specialty, you will drive the strategic marketing direction for National Run Specialty Key Accounts and the Regional Run Specialty and Outdoor channels, ensuring On remain…
Lead - Data, Reporting, & Insights APAC Grade 6 // Reports to Head of Analytics & Strategy Enablement, APAC In short As the Lead - Data, Reporting, & Insights, you will be the bridge between commercial activi…
Est. 62,400 USD
In Short: As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’…
In short: As the Director of Real Estate Development at On, you will oversee, expand, and optimize On's real estate portfolio. The team includes leasing, design, construction, facility operations, safety, health, asset p…