Client Success Manager

SeatGeekRemote · Posted 22 days ago

Full-timeRemoteEst. 120,000 USD

Description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.

This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.

What you'll do

Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities
Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure
Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
Travel to client events as needed (up to 25-30%) to support client engagement
Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

What you have

4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data.
Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations.
Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
Strong communication and presentation skills; you can simplify complexity and speak both client and product
Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
Collaborative mindset with a “one team” approach to working cross-functionally
Willingness to travel to client locations and events regularly (~25%-30%)
Bachelor’s degree preferred

Why You’ll Love This Role

You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
You’ll be part of a team that values commercial impact, not just operational excellence
You’ll collaborate closely with peers in CS and across the company
You’ll get exposure to leadership, both at SeatGeek and with client execs
You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed

Perks

Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Eligible for the SG discretionary annual bonus based on individual and company performance
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$360 per quarter to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.