Description
Clinic Manager (CM)
5 ways we redefine work & give back to YOU!
We are committed to your growth
You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.
Work/Life Harmony
We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.
You will be led, not managed
The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look.
Speak Up Culture
Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.
We don’t hire jerks
It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.
Location: Thousand Oaks, CA (Westlake Village)
Job Type: Full-time
Overall CM Compensation Package: $74K + Bonus Opportunities (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area and clinic volume).
Westlake Compensation Package: Based on the above, an incoming CM at Westlake can expect to be brought in between $74k base with the opportunity to grow from there.
Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability.
Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.
Physical Requirements & Environmental Conditions:
- This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
- Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
- Frequently talking and listening to clients in person and on phone.
- Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
- Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.
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About This Exciting Role:
Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.
What you'll be responsible for:
Sales & Sales Strategy
- Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
- Develop strong relationships with partners and clients for new business opportunities within the assigned area.
- Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
- Working directly with clients to sell memberships and products
People Training
- Opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.
- Manage ongoing day to day clinic operations concurrently with training new hires.
People Leadership
- Hire, develop and motivate a magnetic team.
- Coach and give feedback as necessary for all team members.
- Lead your team to deliver excellent customer experience and meet service and retail sales targets.
- Organize regular team communication to discuss business updates, issues, and opportunities.
- Evaluate and manage employee performance and develop individual career development plans.
Clinic Operations
- Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
- Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
- Coverage of the clinic (working on the floor and in the front).
- Effectively manage all physical inventory and forecasting for service and retail.
- Address client issues and queries professionally, accurately, and timely.
- Evaluate existi
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