Client Services Associate - Mailroom
Portland, Maine, United States · Posted 1 month agoDescription
The Mail Services Associate role is an integral part of day-to-day office activity. The primary function of this role is to sort, scan, log and distribute frontend mail and packages to the internal client as well as process all incoming and outgoing shipments. This role also encompasses print support, and asset management.
Key Responsibilities:
- Pick-up frontend mail from local USPS facility.
- Process all frontend mail; sort, scan and or distribute to the client.
- Deliver and retrieve mail and or packages based on established schedule throughout the day.
- Process and log all incoming deliveries via logistics team.
- Maintain electronic mail repository as well as hardcopy record based on company retention requirements.
- Prepare outgoing packages for third party shipping.
- Sort and meter outgoing mail.
- Manage client paper supplies.
- Manage department mailboxes for client inquires and print jobs.
- Maintain metrics and reporting logs for all frontend mail.
- Manage client logistics assets.
- Index electronic records into applicable storage repositories.
- Provide phone support for third party and client inquiries.
Competencies:
- Results oriented
- Driven by client satisfaction
- Strong integrity, solid business ethics
- Excellent presentation and interpersonal skills
- Excellent written and oral communication skills
- Expert in customer service skills, professional attitude and appearance
- Good organizational skills
- Ability to maintain confidentiality
- Attention to detail.
Qualifications:
- 1 year of office support or mail room experience preferred.
- Ability to learn skills quickly.
- Working knowledge of Microsoft Office products pertaining to the specific position including but not limited to Word and Excel.
- Ability to navigate internal software programs.
- Reading, writing, and arithmetic skills required.
Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
- Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Similar jobs
Est. 50,000 USD
Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Mailroom Associate Job Summary The Mailroom…
Est. 22,500 USD
JOB OVERVIEW The Office Services Associate will focus on Print & Production Services. This individual will provide exceptional client-facing support within a prestigious law firm environment. This role is responsible…
Est. 23,000 USD
Job Title: Field Support Specialist Reports To: The Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Sup…
Est. 21,500 USD
Job Title: Office Services Specialist - On Call (Temporary) Reports To: The Office Services Specialist - On Call (Temporary), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or eq…
Est. 40,000 USD
Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Supp…
Est. 40,000 USD
Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Supp…
Est. 18,500 USD
Job Title: Field Support Specialist/Office Support Specialist Reports To: The Field Support Specialist/Office Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or…
Est. 36,600 USD
Hot Opportunity Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipSchedule: Monday–Friday | 8:00 AM – 6:00 PM Elevate Every Moment We’re seeking a proactive, client-focused Office &…
Est. 46,000 USD
Looking for flexible, supplemental income? Join our On-Call Office Services Specialist/Field Support Specialist (Floating) team and gain hands-on experience in administrative support, mail & shipping, and workplace h…
Est. 46,000 USD
Looking for flexible, supplemental income? Join our On-Call Office Services Specialist/Field Support Specialist (Floating) team and gain hands-on experience in administrative support, mail & shipping, and workplace h…
Est. 46,800 USD
Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Boston, MA and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality—…
Est. 60,000 USD
Typical working hours: Mondays to Fridays, 8:00 AM to 6:00 PM Support a High-Touch Executive Environment We are seeking a polished, hospitality-driven professional to join our team as a Junior Executive Receptionist. In…
Est. 22,500 USD
Job Title: Field Support Specialist/Office Support Specialist Reports To: Client Services Leadership Why This Role Matters The Field Support Specialist/Office Support Specialist is the backbone of our service level agree…
Est. 40,000 USD
Looking for flexible, supplemental income? Join our On-Call Office Services Specialist (Floating) team in Orlando, Florida and gain hands-on experience in administrative support, mail & shipping, and workplace hospit…
Est. 55,000 USD
We are seeking a highly skilled ServiceNow Developer with over 7 years of experience in ServiceNow design, development, and implementation. Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and p…
Est. 22,000 USD
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 8:30 AM–5:30 PM Keep Legal Records Organized & Accessible We're looking for a detail-oriented Lead R…
Est. 85,000 USD
Location: New York, NYWork Arrangement: Hybrid candidates must have a reliable commuting radius to the New York City areaReports To: Senior Vice President of Market Development or equivalent leadershipTravel: Approximate…
Est. 152,500 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 62,424 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 132,500 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 126,650 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 125,700 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 127,100 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 69,000 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 184,700 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 184,700 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 94,000 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 148,050 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 86,300 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 151,800 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…