Description
Job Title: Mailroom Associate
Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities:
- Provides 5-star customer service to all employees (in all forms of communication).
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
- Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
- Maintains records of receipt, mailing dates, and other required information.
- Manages outgoing mail/package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail/packages to company personnel.
- Acts as point of contact for company personnel on mail/package inquiries.
- Submit work orders for certain requests.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor and replenishing and orders accordingly.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
Competencies:
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
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