Junior Product Operations Associate (Contract Role)
StraitsXJakarta, Jakarta, Indonesia · Posted 23 days agoDescription
About the Role
As a Junior Associate – Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, escalate errors promptly, and utilize modern tools and AI to keep workflows efficient. This role requires resourcefulness, problem-solving skills, and the ability to thrive in a fast-paced, highly-regulated environment.
What You Will Do
- Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
- Perform accurate daily reconciliations and maintain meticulous transaction logs.
- Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
- Identify processing errors or system glitches promptly and escalate them with detailed context.
- Leverage approved AI tools, templates, and software to streamline individual tasks and daily outputs.
- Maintain clear and timely communication with peers and immediate stakeholders.
- Contribute to team OKRs and initiatives.
What We Are Looking For
- Diploma or Bachelor's degree, with 0–2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
- Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
- Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
- Tech-savvy with a willingness to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
- Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.
Similar jobs
About the Role As our new Trading Operations Specialist, you will play a critical role in supporting the OTC Trading team by managing end-to-end partner onboarding, account maintenance, and portfolio reconciliation. This…
About the Role As our company continues its rapid expansion into new regional markets, establishing robust banking relationships is critical to our operational success. We are seeking a highly organized and proactive Ban…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
About the Team We are looking for Software Engineers who want to go beyond just writing code - engineers who want to shape the backbone of modern fintech. In Treasury and Financial Systems, every line of code you write d…
About The Role As a Software Engineer on the Engineering Excellence team, you will play a key role in improving developer productivity, strengthening platform reliability, and enhancing security across our engineering or…
Est. 45,000 USD
We are supporting a fast-growing digital asset infrastructure company focused on the tokenisation and liquidity of real-world assets (RWA), including private credit and fund-based products.The platform enables traditiona…
About the Role We are looking for a passionate Backend Engineer to join our Card Issuing Team, which is building APIs and infrastructure that enable businesses to launch and manage their own card programs across Southeas…
About the Role Compliance is an integral part of the organization and supports the Senior Management in ensuring compliance with external and internal regulations to actively manage operational, regulatory and reputation…
About the Role Are you an aspiring engineer looking to bridge the gap between classroom theory and real-world impact? We are looking for a Software Engineering Intern with a Fullstack mindset to join our team for at leas…
About the Role As the Product Manager for Payment Platform, you will serve as the core architect for the "brains" of the payment engine. Based in Indonesia, you will own the internal intelligence and automated logic of a…
We are hiring for a leading digital asset platform providing brokerage, exchange, and custody services for institutional and professional investors. Renowned for its commitment to regulatory compliance, it operates under…
Est. 142,450 USD
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
We are hiring on behalf of one of our clients in the stablecoin payment industry in Singapore. This position is based in Singapore, and EP sponsorship is available if required. What You’ll Do Subject Matter Expertise: Ac…
Est. 219,133 USD
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place…
We are hiring on behalf of one of our clients in the stablecoin payment industry in Singapore. This position is based in Singapore, and EP sponsorship is available if required. What You’ll Do Subject Matter Expertise: Ac…
We are hiring on behalf of one of our clients in the stablecoin payment industry in Singapore. This position is based in Singapore, and EP sponsorship is available if required. What You’ll Do Subject Matter Expertise: Ac…
We are hiring on behalf of one of our clients in the stablecoin payment industry in Singapore. This position is based in Singapore, and EP sponsorship is available if required. What You’ll Do Subject Matter Expertise: Ac…
About the role As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monit…
Est. 60,000 USD
We are looking for a Trading Operations Specialist to support our algorithmic trading activities. Your main responsibility will be to ensure that trading runs smoothly, reliably, and safely, through careful execution of…
Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and hel…
About the Role StraitsX is seeking an adaptable Product Manager to join our Stablecoin Payments team. In this role, you will own the product build for our stablecoin payments API, a reusable platform that enables banks a…
Est. 120,000 USD
About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border paymen…
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and…
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and…
Working Hours: This role requires working on shifts to support 24/7 coverage across regions Role Overview Squarepoint is building a Central Trading & Monitoring team to ensure around-the-clock supervision of trading…
Head of Compliance Operations Bangalore, India / Dubai, UAE / London, UK About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the…
We are partnering with an early-stage infrastructure company building a non-custodial Web3 payment service that enables developers to monetise APIs using blockchain-based settlement.The system focuses on security, reliab…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…