Remote Customer Service Representative (Malaysia Based)
Think Academy MYRemote · Posted 10 months agoDescription
Compensation:
Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)
Job Responsibilities:
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Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
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Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
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Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
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Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
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Collaborate with the team to collect customer feedback and help optimize our products and services.
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Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
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Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
Job Requirements:
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Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
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Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
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Excellent communication, interpersonal, and customer service skills.
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Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
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Proficiency in CRM systems and other related office software.
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Positive work attitude, patience, and strong customer-oriented mindset.
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Strong problem-solving ability, able to handle customer issues professionally and positively.
Work Schedule:
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Remote work: 40 hours per week, 5 days a week.
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Fixed shift will be confirmed before onboarding.
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Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM
Company Introduction:
Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.
As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.
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