Director of Mexico Northern Border Customs Operations
Uber FreightNuevo Laredo, Tamaulipas, Mexico · Posted 14 days agoDescription
About the Role
The Director of Customs Operations is responsible for the day-to-day operations and growth of cross-border customs activities for the Mexico northern border points of entry. Based in Nuevo Laredo, the Director will develop operational plans for each border that promote long-term success and growth, collaborating closely with the warehousing teams, account management and other Center of Excellence leaders to develop best practices.
What the Candidate Will Do
● Border Operations Management: Oversee and optimize daily customs operations across all northern border points of entry, ensuring efficient customs clearance processes with a primary focus on Nuevo Laredo as the high-volume port of entry.
● Warehouse coordination: Work closely with warehouse leadership teams to ensure seamless communication and drive consistent operations between the warehousing and customs functions.
● Operational Excellence: Monitor day-to-day operational systems, cross-border workflows, and customs brokerage performance, recommending and implementing solutions for continuous improvement.
● Customer Support & Retention: Oversee customer onboarding, support, and retention processes related to cross-border logistics, enhancing service delivery to provide maximum transparency and reliability.
● Policy & Process Implementation: Create and implement new operational policies, standard operating procedures (SOPs), and internal compliance controls that improve cross-border service, reduce border dwell times, and generate efficiencies.
● Relationship Management: Build and maintain strong strategic relationships with customers, carriers, customs partners, Mexican customs authorities (ANAM/SAT), and port officials.
● Data-Driven Performance: Analyze and interpret key data metrics, compliance KPIs, and operational dashboards to evaluate employee and vendor performance, monitoring different departmental productivity levels and executing individual performance reviews.
Basic Qualifications
● Language Proficiency: Bilingual conversational and professional fluency in both English and Spanish (EN/SP).
● Leadership: Strong leadership and team management abilities with a proven track record of leading operational teams in a fast-paced environment.
● Communication: Excellent verbal and written communication skills in both English and Spanish.
● Financial Acumen: Proven ability to manage operations finances, department budgets, and cost-allocation strategies.
● Industry Expertise: Certified Customs Broker as well as in-depth knowledge of diverse business and logistics functions, including a deep understanding of Mexican customs law (Ley Aduanera), US-Mexico cross-border regulations, and international trade compliance.
Preferred Qualifications
● Process Design: Proven ability to design, build, and scale operational customs processes from the ground up.
● Regulatory Compliance: Strong understanding of industry regulations, customs guidelines, CTPAT, OEA, and other international security and compliance frameworks.
● Technical Skills: Knowledge of Microsoft Office and various types of software, such as customer relationship management (CRM), customs management systems, and data analysis software.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Similar jobs
Est. 55,000 USD
Schedule: FT Job Type: On-site Salary Type: Hourly Req #: 3360 About the Role We are seeking a detail-oriented Customer Service Specialist. This role is responsible for assisting clients with entry-related inquiries, pro…
Schedule: Full Time Job Type: On-site Salary Type: Salary Req #: 2976 No immigration sponsorship or transfer available for this role. About the Role This position in our Monterrey Center of Excellence supports shipment p…
Schedule: FT Job Type: On-site Salary Type: Salary Job Level: M1 Req #: 3011 About the Role The Associate Manager is responsible for managing a team while designing, executing, and reporting on standard work processes to…
Schedule: Full Time Job Type: On-site Salary Type: Salaried Req #: 3108 About the Role The selected candidate will be responsible for providing end-to-end management of accounts and daily operations, including shipments,…
Schedule: Full Time Job Type: On-site Salary Type: Salaried Req#: 3172 About the Role Supporting day-to-day aspects of planning, cleaning errors, booking, shipping, and tracking shipments. Managing carrier relationships…
Schedule: Full Time Job Type: On-site Req #: 2786 About the Role Uber Freight Engineering works strategically with clients to gain an understanding of their specific supply chain challenges and to jointly explore supply…
Schedule: Fulltime Job Type: On-site Salary Type: Salary Req #:2163 No immigration sponsorship or transfer available for this role. About the Role Individuals in this role are logistics experts and serve as the frontline…
Schedule: Full Time Job Type: On-site Salary Type: Salaried Req #: 3189 About the Role The Customer Service Specialist II at Uber Freight will play a central role in the operational execution of ground transportation man…
Schedule: Fulltime - Mon-Fri – 14:00-23:00 Job Type: Onsite Salary Type: SalaryReq: # 2393 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and suppor…
Schedule: Full Time Job Type: On-site Req #3183 Level: P3 Position Summary: The Credit Analyst supports company-wide credit risk management across the customer lifecycle, including onboarding, underwriting, portfolio mon…
Schedule: Full Time Job Type: On-site Req #3275 About the Role At Uber Freight, we pride ourselves on the amazing team we've built. It is our people who drive our growth, embody our mission, and craft the innovative tech…
Est. 124,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3123 No immigration sponsorship or transfer available for this role. About the Role Uber Freight is seeking a Lead Logistics Engineer to help design, analyz…
Schedule: Fulltime - 4x4 Job Type: Onsite Salary Type: SalaryReq: #2162 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U.S. and Cana…
Schedule: Full Time Job Type: On site Salary Type: Salary Req #: 3184 About the Role Responsible for ensuring accurate, timely customer invoicing and accessorial requests, maintaining up-to-date account records, and secu…
Est. 114,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3123 No immigration sponsorship or transfer available for this role. About the Role Uber Freight is seeking a Lead Logistics Engineer to help design, analyz…
Schedule: Fulltime - 4x4 2nd shift Job Type: Onsite Salary Type: SalaryReq: # 2542 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U.…
Est. 115,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3123 No immigration sponsorship or transfer available for this role. About the Role Uber Freight is seeking a Lead Logistics Engineer to help design, analyz…
Schedule: Fulltime -4x4 Night Shift. Job Type: Onsite Salary Type: SalaryReq: #2865 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U…
Schedule: Fulltime Job Type: Onsite Salary Type: SalaryReq: #1981 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U.S. and Canada ope…
Est. 140,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2996 ***No immigration sponsorship or transfer available for this role.**** About the Role As the Director of Strategic Customer Success & Growth, you w…
Est. 112,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2628 About the Role A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both…
Est. 42,336 USD
Schedule: Full Time Job Type: On-site Salary Type: Hourly Req #: 3236 Work Location: 3550 Roy Orr Blvd, Ste 140 Grand Prairie TX 75050 Shift(s): BH Nights: 14:00 PM -00:00 Wed - Sat About the Role The Logistics Specialis…
Schedule: Full Time Job Type: On-site Salary Type: Salaried Req #: 3173 About the Role As a Carrier Manager, you will spearhead the end-to-end lifecycle of Network RFPs and drive continuous savings through proactive mark…
Est. 115,000 USD
Job ID: 3303 Position Title: Manager, Logistics Engineering Company/Employer: Uber Freight US LLC Location: 3010 Gaylord Parkway, Suite 200, Frisco, TX 75034 JOB DUTIES AND RESPONSIBILITIES: Coordinate SME (Subject Matte…
Est. 62,400 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer s…
Est. 145,500 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3123 No immigration sponsorship or transfer available for this role. About the Role Uber Freight is seeking a Lead Logistics Engineer to help design, analyz…
Schedule: Full Time Job Type: On-site Salary Type: Salaried Req #: 3061 About the Role The Procurement Analyst is responsible for supporting carrier procurement activities across Mexico and Cross-Border operations. This…
Schedule: Fulltime Job Type: Onsite Salary Type: SalaryReq: #2162 No immigration sponsorship or transfer available for this role. About the Role Join our Monterrey Center of Excellence and support our U.S. and Canada ope…
Est. 81,500 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2934 About the Role An Operations Manager, Intermodal Operations sets the strategy across their team, supporting intermodal account operations for customers…
Est. 145,000 USD
Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3035 No immigration sponsorship or transfer available for this role. About the Role The Senior Manager, Benefits is responsible for leading the administrati…