Agente Customer Service (Italiano + Inglese), sede a Tirana
Wolt - EnglishTirana, Albania · Posted 2 months agoDescription
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Sei una persona orientata al lavoro di squadra e dotata di eccellenti capacità comunicative? Ti piace lavorare in un ambiente dinamico? Sei disponibile a unirti al nostro team a partire da agosto 2026? Se la risposta è sì, continua a leggere!
Stiamo cercando agenti Customer Service Full-time (40 ore a settimana) da inserire nel nostro team di Supporto a Tirana, Albania!
Quello che farai
- Comunicare con i clienti, i ristoranti e i rider tramite chat e telefono, utilizzando il tono di voce di Wolt e adattandolo alle esigenze e al contesto di ogni interlocutore.
- Garantire il corretto svolgimento delle operazioni di consegna, contribuendo a un’esperienza fluida ed efficiente.
- Contribuire allo sviluppo della funzione di supporto, collaborando con il team di Customer Support e con gli altri team di Wolt per migliorare processi e modalità operative.
Le nostre aspettative
- Hai un’ottima conoscenza dell’italiano (B2) e dell’inglese (B2), sia scritto che parlato.
- Possiedi eccellenti capacità comunicative, con un approccio empatico e orientato al cliente e ti distingui per una forte attitudine al lavoro di squadra.
- Apprendi rapidamente, gestisci con facilità più attività contemporaneamente e ti trovi a tuo agio in un ambiente dinamico e in continua evoluzione.
Sei disponibile a lavorare su turni, inclusi mattine, sere, weekend e giorni festivi, poiché il nostro servizio di supporto è operativo sette giorni su sette.
- Risiedi a Tirana.
Prossimi passi
Sei entusiasta all’idea di lavorare in un ambiente in forte crescita, assumerti responsabilità concrete e far parte di un team ambizioso e motivato? Allora candidati subito e inizia questa nuova avventura con noi!
Esamineremo le candidature su base continuativa, quindi ti invitiamo a inviare la tua candidatura e il tuo CV il prima possibile. 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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