Key Account Manager (E-commerce Enablement Business)
AnyMind GroupJakarta, Indonesia · Posted 9 months agoDescription
We are looking for a strategic Key Account Manager to join our e-commerce enablement team. In this role, you will manage and grow key client relationships, drive business growth, and deliver exceptional service and solutions in the e-commerce distribution and enablement space. Your goal will be to maximize client satisfaction, loyalty, and revenue. You will also play a critical role in helping brands achieve their revenue targets, and act as a consultant for their e-commerce strategies.
What You'll Do
- Build and maintain strong relationships with key clients, especially in FMCG, Home & Living, and Electronics, serving as their primary point of contact, addressing their needs, and providing solutions.
- Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective e-commerce strategies.
- Liaise with partner marketplaces such as Tokopedia, Shopee, TikTok, Lazada, and others.
- Develop and implement strategic account plans to achieve the company’s revenue and profitability targets.
- Offer guidance on user experience (UX) on client’s e-commerce platforms to be more attractive such as content, layout, product images, and descriptions.
- Lead and mentor the team, providing guidance, support, and motivation to drive performance and foster professional growth.
- Collaborate with cross-functional teams to ensure seamless delivery of products/services and exceptional client experience.
- Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
Who You Are
- Proven experience as a Key Account Manager or similar role in the e-commerce distribution and enablement.
- Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets in the commercial side of E-Commerce Distribution and Enablement.
- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
- Solid knowledge of industry trends, market dynamics, and a keen understanding of the competitive landscape.
- Exceptional interpersonal and communication skills with strong capability to build long-term relationships with significant business clients.
Why You'll Love It
- Advanced AI Tools For All Positions!!
- Competitive Salary
- Performance Review ( 2 times per year )
- Performance Bonus
- Annual Paid Leave
- Health Insurance
- Social Security
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market and global e-commerce
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