Description
Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance, risk, and portfolio exposures. We’re rethinking the analytical infrastructure institutional investors rely on—and we’re hiring driven problem solvers who want to help shape the future of investment technology.
This is not a traditional client support role focused on scripted responses or ticket routing. Our Client Solutions / Support Associates work directly with sophisticated investment firms to help resolve analytical and operational issues, support onboarding and implementation workflows, and ensure clients are successful using Arcana’s platform.
If you enjoy solving problems, working closely with institutional investors, and operating at the intersection of finance, analytics, and technology, we’d love to talk.
Responsibilities
- Serve as a primary point of contact for client questions, issues, and platform support requests
- Troubleshoot and resolve client issues across portfolio analytics, data workflows, and platform functionality
- Support onboarding and implementation projects for hedge funds and asset managers using Arcana’s platform
- Work closely with portfolio managers, analysts, operations teams, and risk teams to understand workflows and resolve analytical questions
- Coordinate cross-functionally with product, engineering, and data teams to investigate and escalate complex issues
- Help improve internal support processes, documentation, and client workflows
- Identify recurring client pain points and provide feedback to help improve platform capabilities and user experience
- Clearly communicate solutions, platform functionality, and analytical concepts to institutional users
Requirements
- 1–4 years of experience in a client-facing, analytical, operations, or support-oriented role within financial services, fintech, or investment technology
- Strong problem-solving and troubleshooting abilities with high attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple client requests and priorities in a fast-paced environment
- Strong organizational skills and ownership mentality
- Comfort working with financial concepts, data workflows, and analytical platforms
- Demonstrated interest in financial markets, portfolio management, or investment technology
- Ability to collaborate effectively with clients, product managers, engineers, and data teams
Qualifications
- Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Computer Science, or a related field
- Strong academic performance preferred
- Experience with Excel and analytical tools required
- Familiarity with Bloomberg, FactSet, Aladdin, or similar financial platforms is a plus
- Experience with SQL, Python, or other analytical/programming tools is beneficial but not required
- Previous experience supporting institutional clients or enterprise software users is a plus
Location
Open to New York, Chicago, or Remote
Similar jobs
Est. 120,000 USD
About the job Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance, risk, and portfolio exposures. We’re rethinking the analytical infrastructure institutional investo…
Vice President, Analysts & Client Support Location: Bangalore (Hybrid) Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We're rethinking the tools in…
Est. 80,000 USD
Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on— and we’re hiring an exceptional Sales Develo…
Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on—and we’re hiring analysts who want to help dr…
We are seeking dynamic Portfolio Data Analysts to join our team and collaborate closely with our founders, financial analysts, product managers, and engineers. In this role, you'll play a pivotal part in supporting our c…
We’re looking for world-class front-office Financial Analysts to join our mission at Arcana—a next-generation portfolio intelligence company powering hedge funds, and asset managers. This role isn’t your typical modeling…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rebuilding the institutional analytics stack — and we’re hiring an Accounts Director to accelerate…
Est. 275,000 USD
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 185,000 USD
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 185,000 USD
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 120,000 GBP
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 80,000 GBP
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 295,000 USD
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 120,000 USD
About Alpha Group Alpha Group is a leading global consultancy to the financial services industry. Founded in 2003, Alpha has spent over 20 years bringing together specialist, sector-focused strategy, management consultin…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 187,500 USD
Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, A…
Est. 180,000 USD
We see the world differently at Capstone Investment Advisors. You will, too. Capstone Investment Advisors, LLC (“Capstone”) is a global asset manager, dedicated to exploring alpha opportunities in derivatives and complem…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
As our Lead Security Engineer, you'll own and elevate Arcana's overall security posture - cloud, on-prem, and everything in between. You'll design and enforce policies, automate controls, and harden infrastructure end-to…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, A…
Est. 80,000 GBP
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 250,000 USD
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…
Est. 160,000 USD
We see the world differently at Capstone Investment Advisors. You will, too. Capstone Investment Advisors, LLC (“Capstone”) is a global asset manager, dedicated to exploring alpha opportunities in derivatives and complem…
Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and c…